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High Performing Teams Make Veterinary Practice Better

Training, coaching, and consulting for veterinary practices that helps boost team collaboration and enhance patient safety.

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5k
Happy Veterinary Teams
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Enhance Workplace Culture
Reduce Errors & Incidents
Boost Team Wellbeing
Strengthen Client Relationship

Veterinary Workplaces Are Complex, Interconnected Systems

Each Component Can Affect The Health Of The Whole System

Patient Care
Adverse Events
Workplace Processes & Protocols
Team Incivility
Team Interactions & Wellbeing
Client Conflict & Complaints
Technology & Equipment
Poor Teamwork
Client Communication & Education
Time Pressure & Inefficiencies
Workplace culture
High Staff Turnover
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Complex Systems Deserve Expert Support

We help you identify what's happening in your veterinary practice so that you can create more sustainable veterinary workplaces.

Identify And Address The Challenges In Your Practice

At VetLed, we train veterinary professionals and teams to establish and maintain healthy, high-performing, and happy workplaces.
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Improve Communication
Equip your team with tools and skills to communicate clearly and effectively, ensuring smoother workflows and stronger connections with clients and colleagues.
Reduce Team Conflict
Foster a culture of collaboration and trust, where every team member feels valued and aligned, minimising misunderstandings and workplace tension.
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Enhance Patient Safety
Design your practice systems to make it easy for people to 'do the right things' — optimising patient outcomes while reducing the risk of errors and harm.
Veterinary Teams are Highly Skilled Humans Who Care

Sometimes, Our Human-ness Can Get In The Way

We've found that most oversights in practice aren't due to a lack of technical or clinical skills.  More often it is components of Human Factors that are at play, such as communication, decision-making, health and wellbeing and a lack of human-centred design.

By focusing on integrating Human Factors into your workplace, you will build thriving work environments - for your team, your practice and your patients.

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Meet the Team

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Build High-Performing Veterinary Teams

Through our courses, consulting, conferences, and campaigns, we help you to:

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Hone Your Non-Technical Skills
Sharpen critical skills like communication, leadership, and decision-making while gaining insight into how stress, fatigue, and situational awareness impact your team’s effectiveness.
Develop Sustainable Systems
Design human-centered workflows and environments that make it easy to get things right - reducing the risk of errors, improving efficiency and fostering a culture of continuous improvement.
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Support Your Health and Wellbeing
Empower your team with tools and resources to recognise when they’re struggling, address challenges like imposter syndrome and fatigue, and create a healthier, more supportive work environment.

Lacey Pitcher

RVN, Mind Matters Initiative

“Just wanted to check in and say thank you and congratulations.


As a team, VetLed pulled off a brilliantly inspiring conference with a real sense of not only community but a movement for change.”

Elliot Kneba

Elliot Kneba

The Ralph

“Positive! I’ve been immersed in safety culture for >5 years now but this has been refreshing and reinvigorating.”

Vets4Pets Graduate

Vets4Pets Graduate

Human Factors Training Day

“I sometimes find content on topics like this can be delivered in a wishy-washy way... therefore I really enjoyed the practical examples of vet application and examples of research. Engaging and energetic, thank you!”

Katie McCreary

Katie McCreary

Associate Director, Hook Norton Vets

“As with previous VetLed stuff it has given me more/renewed enthusiasm to take the Human Factors, QI, patient safety stuff and keep it going in the practice.”

Stuart McMorrow

Stuart McMorrow

Owner and Director, Westport Veterinary Clinic – 12 month bespoke programme

“We worked with VetLed for an intensive, and brilliant, year. They created a bespoke programme for our practice after chatting through where we were and where we wanted to be. To say it was helpful is a massive understatement! They know what they are talking about and the observation days they conducted gave us massive insight into areas we had not seen we could improve on. I can't recommend their help and support enough!”

David Donovan

David Donovan

Practice Owner and Vet, Walton Vale Vets4Pets

“The whole team found the Introduction to the Civility Programme extremely useful to ensure we all had the same understanding of the importance of civility in practice. We are looking forward to the next steps in the programme so that we have more tools and training for compassionate communication as a team.”

CVS new graduate

CVS new graduate

“The practical day was so helpful. Cat and Sara created an extremely safe environment and were so kind, patient and understanding. Everyone in my group commented on how they felt they could be completely open and share mistakes, silly questions etc.”

VetLed Training Works For ...

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Individuals

Equip yourself with the skills you need to lead your team – and yourself – successfully.

Self-Paced Online Courses
Events (online and in person)
Webinars
1:1 Support and Coaching
Open Leadership Programmes
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Veterinary Practices

Build trust and improve your systems with outside support.

Observation Days
Team Workshops
Bespoke Consulting & 1:1 Support
Leadership Programmes
DISC Profiling
Group Coaching
Safety Culture Surveying
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Corporate Organisations

Support your organisations with conferences and trainings that stick.

Graduate / Residency Days
Bespoke Consulting
Train the Trainer
Leadership Programmes
Safety Culture Surveying
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Lead A Veterinary Business That Works Better Together

Simple steps to support your team and improve your outcomes.
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Book A Discovery Call

We’ll learn about your practice, your challenges, and your goals to understand how we can help.

We'll Tailor Our
Support

We’ll design a customised plan with strategies and tools that address your team’s needs and set you up for success.

Lead Healthier
Workplaces

With the right support in place, you’ll create a culture where your team thrives, communication improves, and patient care reaches new heights.

The Veterinary Human Factors Conference 2026

Pre-Register For 2026
Discover how our Human Factors approach can enhance your team's performance and workplace culture.
Enhance Patient Safety
Strengthen Team Communication
Build Resilient Culture

Register Interest

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80%

of adverse events in veterinary primarily relate to challenges within the field of Human Factors.
Oxtoby et al, 2015

96%

of respondents in an RCVS Mind Matters survey in 2021 agreed, or strongly agreed, that bullying and incivility was a serious problem within the profession.
Survey, MMI 2021

70%

The percentage of preventable hospital deaths which have been described as "due to communication errors".
Joint Commission of Healthcare Organisations, 2010
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Empower Your Team. Develop Yourself. Elevate Your Practice.

Let’s work together to create a stronger, more resilient practice—where every patient, client, and team member thrives.
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