Enhancing Patient Care By Empowering Veterinary Teams

Bringing vast expertise across numerous industries as a former international athlete and coach, airline pilot, and Human Factors trainer, Dan now applies his expertise training veterinary teams. 

Dan has spent many years as Head of Patient Safety and Human Factors at The Ralph Referral Hospital in Marlow, witnessing first-hand the profound impact of integrating Human Factors into veterinary practice.

Dan is a dynamic trainer whose delivery is always inspiring and engaging!

Cat is a vet who combines her clinical experience with a passion for making veterinary practice a great place to work. She loves to show veterinary teams how integrating Human Factors can boost team performance and wellbeing. 

Cat is level-headed, focused and supportive, leading the team with calmness and flexibility allowing every team member to shine.

Ru is our VetLed visionary and unites the team with authenticity, purpose and strong values. She is a vet and professional Coach dedicated to creating compassionate veterinary culture that continually strives to improve the standard of care, reduce error and enhance employee wellbeing.

Jess has experience across first opinion, mixed and referral practices in the UK and abroad, meaning she really ‘gets’ how veterinary teams work.

A compassionate and insightful trainer, Jess understands and connects deeply with those she trains. 

Jess is an experienced RVN and gained her PGCert in Veterinary Education in 2022.

Sara is an ECC vet and much-loved VetLed trainer. Delegates appreciate her pragmatic approach, down-to-earth nature and deep compassion for practising veterinary teams.

Long experience of high pressure ECC cases helped Sara realise the centrality of non-technical skills such as decision-making and excellent team communication. Sara loves to help teams reframe adverse events as learning opportunities and a chance to embed a just culture.

Sara is a BVA Great Workplaces Accreditor and represents the North East of England on BVA Council.

Hannah is our bubbly and creative Community Lead. After 12 years as a vet in clinical practice she now primarily works in non-clinical roles.

​Hannah is a talented copywriter, helping to bring our message to life. She drives important conversations through our social media platforms, newsletters, website, and blog, helping us reach as many veterinary people as possible.

With over 20 years of experience, most recently in surgical nursing, Becky has excellent insights into what makes a team work. She is Clinical Governance Manager at Langford Vets supporting the team with incident reporting, case discussions, and clinical audit. Becky is currently studying towards a Masters in Patient Safety and Clinical Human Factors.

Becky leads our VN Think Tank sessions and always stimulates excellent, real-world discussion, with her wisdom, kindness and curiosity.

As a Senior Surgical Nurse and Learning and Development Lead at a busy referral hospital, Louise brings high levels of clinical knowledge and application of Human Factors at the “coalface”. 

She knows that Human Factors influences our professional lives constantly, from how we lead our teams, to how we advocate for patient safety and high clinical standards. Louise’s specific interests include civility in veterinary practice, the impact of strong organisational vision and values on workplace culture, and how to influence patient safety and team performance.

Alongside her Trainer role, Duana continues to work as a veterinary Specialist in Emergency and Critical Care Medicine. Through her extensive ECC experience in multidisciplinary veterinary hospitals, she recognised the importance of Human Factors in veterinary practice to improve patient outcomes, team wellbeing and practice psychological safety.

Duana has a Post Graduate Certificate in Veterinary Education and a Masters in Healthcare Simulation Training and Patient Safety.

Jenny is a former ECC vet and an ICF-accredited professional coach.  

After many years in clinical practice, Jenny stepped into non-clinical roles at VetsNow then Vet Dynamics, spending four years coaching and mentoring independent practice owners.
Jenny’s understanding of the human side of practice and her experience as a Certified HBDI psychometric profiling practitioner helps her connect with practice teams and her intuitive coaching skills are evident throughout every session she leads.

Alongside her role as Trainer, she also runs her own coaching business, Vet Harmony.

After 16 years as a vet in practice, including gaining her GP Cert in surgery, Emma moved into academia at the University of Surrey as a Senior Lecturer in Veterinary Clinical Practice and Small Animal Lead for final year. 

Emma has integrated a Human Factors curriculum and developed an innovative immersive simulation programme for veterinary undergraduates at Surrey, winning multiple awards in recognition of her work in this field.  

Emma believes simulation training is one of the best ways to embed learning for veterinary teams at every stage of their career.

Orly’s experience qualifying in South Africa, teaching vet students in Israel and working for over 25 years in the UK has given her first hand experience of the challenges of communication in all settings. She is a qualified coach with a special interest in the psychology of teams and the impact this has on human wellbeing and patient safety.

Orly’s considerable experience in corporate, independent, and academic sectors, gives her a broad perspective and strong foundation for her training, focussing on actionable, sustainable and transformative change.

Megan is perfectly placed to provide our Observation Days due to her eye for detail and compassionate outlook. With lived experience of burnout, Megan understands the challenges veterinary teams face. With a background in veterinary education, Megan is an experienced teacher for both students and qualified vets alike.

As well as her work with VetLed, Megan locums in practice, runs a home euthanasia service, and does consultancy work. She is studying for her Masters in Patient Safety and Clinical Human Factors at the University of Edinburgh.

Alice is a compassionate and enthusiastic trainer who is keen to help frontline veterinary teams thrive. Using both her GP veterinary experience and her diploma in counselling and psychotherapy, she provides insightful and purposeful training for practices and individuals.

With over 25 years’ experience in both GP and Referral practice as a Specialist imager, Petra understands the complexity of veterinary workplaces and high-performing teams. She is also a certified mindfulness practitioner and ICF trained coach.

 Petra always seeks to understand those she trains with an openness and curiosity, and cares deeply about creating cultures of psychological safety.

Katie is an experienced small animal vet with a Certificate in Internal Medicine.

She became passionate about opening up conversations around imposter syndrome and self-doubt, following her own experiences in the veterinary profession, and trained as a certified coach, as well as publishing a series of books.

Katie co-founded Vet Empowered in 2020, offering personal development and group coaching services.

She is currently studying for a Masters Degree in Emotional Wellbeing Therapy.

Louise leads our profiling as an accredited DISC trainer. She is also an equine vet, career coach and resilience practitioner. She spcialises in helping vets, nurses and students gain career clarity and progress towards their goals. 

A positive and empathetic coach, she specialises in career development, building confidence and resilience and tackling overwhelm. 

Andy is an airline captain with extensive experience flying globally. He is a Safety Management System expert with experience leading investigations into complex aviation safety events, resulting in measurable organisational improvement.  

He is an excellent communicator with broad experience as a facilitator and trainer, designing and delivering training packages to subject matter experts and managers. Andy has a particular interest in human performance.

Ian has worked in the healthcare industry for over 30 years in pharmaceutical companies and communication agencies.In 20 years in pharma, Ian worked across sales, marketing, business development, communications and corporate responsibility at UK, EU, and global levels.