Compassionate Communication for Veterinary Workplaces
Develop Nonviolent Communication skills to manage conflict and build empathy within your team.
Overview:
This programme will support you to expertly manage conflict with both clients and within your own team.
Carefully created for veterinary teams, by certified Nonviolent Communication trainers, this course helps you:
- Understand clients and your team better
- Enhance your communication through skillful listening and receiving
- Engage with empathy during challenging situations.
The principles and practices of Nonviolent Communication offer a paradigm shift in how we communicate – rather than relying on automatic reactions, you will learn ways to create choice during difficult interactions, allowing a return to calm compassion for ourselves, and clarity with how to proceed.
Who is this course suitable for?
All members of veterinary teams.
Some practices/organisations choose to nominate a smaller group of key individuals who will then be able to champion the practices within their teams
Service classification:
Practices/teams, corporate
Course length
This course is modular, consisting of 4 x 90 minute sessions, together with handouts and reflective practices to complete between sessions. Delivery is usually half online and half in-person.
Course Testimonials
Lacey Pitcher
“Just wanted to check in and say thank you and congratulations.
As a team, VetLed pulled off a brilliantly inspiring conference with a real sense of not only community but a movement for change.”
Lacey Pitcher
“Just wanted to check in and say thank you and congratulations.
As a team, VetLed pulled off a brilliantly inspiring conference with a real sense of not only community but a movement for change.”
Liz Law-Bartle
All the talks I watched on Thursday were amazing, but I especially enjoyed the importance of non-clinical skills development in university and EMS. It was really refreshing and empowering to watch these incredibly inspirational women speak about their journeys to get to where they are now. It was truly eye-opening and awe-inspiring.
Liz Law-Bartle
All the talks I watched on Thursday were amazing, but I especially enjoyed the importance of non-clinical skills development in university and EMS. It was really refreshing and empowering to watch these incredibly inspirational women speak about their journeys to get to where they are now. It was truly eye-opening and awe-inspiring.
Lucy Webb
‘I was hesitant about it being all virtual and how engaging it would feel, however the tech has been easy to navigate and I haven't had any issues. The networking session was run really well and I enjoyed the opportunity for discussion.‘
Lucy Webb
‘I was hesitant about it being all virtual and how engaging it would feel, however the tech has been easy to navigate and I haven't had any issues. The networking session was run really well and I enjoyed the opportunity for discussion.‘
Vets4Pets Graduate
“I sometimes find content on topics like this can be delivered in a wishy-washy way... therefore I really enjoyed the practical examples of vet application and examples of research. Engaging and energetic, thank you!”
Vets4Pets Graduate
“I sometimes find content on topics like this can be delivered in a wishy-washy way... therefore I really enjoyed the practical examples of vet application and examples of research. Engaging and energetic, thank you!”
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Rachel Clay
‘Excellent, inspiring topics and great to be able to bring colleagues from other independent practices to come on the journey with me.‘
Rachel Clay
‘Excellent, inspiring topics and great to be able to bring colleagues from other independent practices to come on the journey with me.‘
Claire Hill
‘The networking sessions were super valuable to discuss and learn from each others experience of human factors in practice and the different approaches to situations. ‘
Claire Hill
‘The networking sessions were super valuable to discuss and learn from each others experience of human factors in practice and the different approaches to situations. ‘
Anne Barriere
‘Each of the previous VHFC have left me looking forward for the next one, and this year has not been different. What a fantastic event and community and how amazing to see it grow!'
Anne Barriere
‘Each of the previous VHFC have left me looking forward for the next one, and this year has not been different. What a fantastic event and community and how amazing to see it grow!'
Kelly Gordon
‘Amazing and inspiring as always, so many ideas and concepts to take away and take back. Came just at the right time for me when I've maybe been flagging a little professionally. You have all helped stoke that fire and reinvigorate my enthusiasm. Incredibly grateful for this community. Great few days, really enjoyed it, already excited about next year!’
Kelly Gordon
‘Amazing and inspiring as always, so many ideas and concepts to take away and take back. Came just at the right time for me when I've maybe been flagging a little professionally. You have all helped stoke that fire and reinvigorate my enthusiasm. Incredibly grateful for this community. Great few days, really enjoyed it, already excited about next year!’
Hamish Rose
‘Brilliant session with Dan and Cat. Really engaging and very interesting.’
Hamish Rose
‘Brilliant session with Dan and Cat. Really engaging and very interesting.’
Emma Elliott
“Great delivery. I feel that I've learnt a lot that I can take back and apply to my work!”
Emma Elliott
“Great delivery. I feel that I've learnt a lot that I can take back and apply to my work!”
Recent Graduate Vet
‘The practical day was so helpful. Cat and Sara created an extremely safe environment and were so kind, patient and understanding. Everyone in my group commented on how they felt they could be completely open and share mistakes, silly questions etc.’
Recent Graduate Vet
‘The practical day was so helpful. Cat and Sara created an extremely safe environment and were so kind, patient and understanding. Everyone in my group commented on how they felt they could be completely open and share mistakes, silly questions etc.’
Mark Evans
“In a busy multi-disciplinary referral hospital like ours, Human Factors plays a key role in team dynamics, staff wellbeing, and ultimately patient care. The support of VetLed has been invaluable in improving our knowledge in this area.
The VetLed team worked with colleagues from across the hospital over an extended period, using observations, frameworks, tools, and techniques that we can take forward on our Human Factors improvement journey.
We are grateful for the support of VetLed and would not hesitate to work with them again in the future.”
Mark Evans
“In a busy multi-disciplinary referral hospital like ours, Human Factors plays a key role in team dynamics, staff wellbeing, and ultimately patient care. The support of VetLed has been invaluable in improving our knowledge in this area.
The VetLed team worked with colleagues from across the hospital over an extended period, using observations, frameworks, tools, and techniques that we can take forward on our Human Factors improvement journey.
We are grateful for the support of VetLed and would not hesitate to work with them again in the future.”
Emma Farrelly
“I just wanted to drop you both a note to say, thank you for the sessions you ran for us this and last week. The feedback from our teams has been overwhelmingly positive. The sessions were well delivered, engaging and very useful! It has definitely triggered a couple of other projects we would like to implement later in the year.”
Emma Farrelly
“I just wanted to drop you both a note to say, thank you for the sessions you ran for us this and last week. The feedback from our teams has been overwhelmingly positive. The sessions were well delivered, engaging and very useful! It has definitely triggered a couple of other projects we would like to implement later in the year.”
Vet Delegate
“The most inspiring CPD I have done in 15 years.”
Vet Delegate
“The most inspiring CPD I have done in 15 years.”
Eve Thomas
“Really interesting and stimulating, excited to bring things back to the team.”
Eve Thomas
“Really interesting and stimulating, excited to bring things back to the team.”
Ana Pereira
“I really loved it, really practical, hands on and useful for the future.”
Ana Pereira
“I really loved it, really practical, hands on and useful for the future.”
Practice Manager
“Training and understanding of how the brain works has encouraged people to be braver and speak out. Staff understand it is better to talk to each other rather than harbour resentment. There is now an overall improvement in tolerance and respect towards each other, particularly where there had been previous issues. People are more confident to suggest ideas and more willing to listen.”
Practice Manager
“Training and understanding of how the brain works has encouraged people to be braver and speak out. Staff understand it is better to talk to each other rather than harbour resentment. There is now an overall improvement in tolerance and respect towards each other, particularly where there had been previous issues. People are more confident to suggest ideas and more willing to listen.”
Lacey Pitcher
“Just wanted to check in and say thank you and congratulations.
As a team, VetLed pulled off a brilliantly inspiring conference with a real sense of not only community but a movement for change.”
Lacey Pitcher
“Just wanted to check in and say thank you and congratulations.
As a team, VetLed pulled off a brilliantly inspiring conference with a real sense of not only community but a movement for change.”
Liz Law-Bartle
All the talks I watched on Thursday were amazing, but I especially enjoyed the importance of non-clinical skills development in university and EMS. It was really refreshing and empowering to watch these incredibly inspirational women speak about their journeys to get to where they are now. It was truly eye-opening and awe-inspiring.
Liz Law-Bartle
All the talks I watched on Thursday were amazing, but I especially enjoyed the importance of non-clinical skills development in university and EMS. It was really refreshing and empowering to watch these incredibly inspirational women speak about their journeys to get to where they are now. It was truly eye-opening and awe-inspiring.
Lucy Webb
‘I was hesitant about it being all virtual and how engaging it would feel, however the tech has been easy to navigate and I haven't had any issues. The networking session was run really well and I enjoyed the opportunity for discussion.‘
Lucy Webb
‘I was hesitant about it being all virtual and how engaging it would feel, however the tech has been easy to navigate and I haven't had any issues. The networking session was run really well and I enjoyed the opportunity for discussion.‘
Vets4Pets Graduate
“I sometimes find content on topics like this can be delivered in a wishy-washy way... therefore I really enjoyed the practical examples of vet application and examples of research. Engaging and energetic, thank you!”
Vets4Pets Graduate
“I sometimes find content on topics like this can be delivered in a wishy-washy way... therefore I really enjoyed the practical examples of vet application and examples of research. Engaging and energetic, thank you!”
Rachel Clay
‘Excellent, inspiring topics and great to be able to bring colleagues from other independent practices to come on the journey with me.‘
Rachel Clay
‘Excellent, inspiring topics and great to be able to bring colleagues from other independent practices to come on the journey with me.‘
Claire Hill
‘The networking sessions were super valuable to discuss and learn from each others experience of human factors in practice and the different approaches to situations. ‘
Claire Hill
‘The networking sessions were super valuable to discuss and learn from each others experience of human factors in practice and the different approaches to situations. ‘
Anne Barriere
‘Each of the previous VHFC have left me looking forward for the next one, and this year has not been different. What a fantastic event and community and how amazing to see it grow!'
Anne Barriere
‘Each of the previous VHFC have left me looking forward for the next one, and this year has not been different. What a fantastic event and community and how amazing to see it grow!'
Kelly Gordon
‘Amazing and inspiring as always, so many ideas and concepts to take away and take back. Came just at the right time for me when I've maybe been flagging a little professionally. You have all helped stoke that fire and reinvigorate my enthusiasm. Incredibly grateful for this community. Great few days, really enjoyed it, already excited about next year!’
Kelly Gordon
‘Amazing and inspiring as always, so many ideas and concepts to take away and take back. Came just at the right time for me when I've maybe been flagging a little professionally. You have all helped stoke that fire and reinvigorate my enthusiasm. Incredibly grateful for this community. Great few days, really enjoyed it, already excited about next year!’
Hamish Rose
‘Brilliant session with Dan and Cat. Really engaging and very interesting.’
Hamish Rose
‘Brilliant session with Dan and Cat. Really engaging and very interesting.’
Emma Elliott
“Great delivery. I feel that I've learnt a lot that I can take back and apply to my work!”
Emma Elliott
“Great delivery. I feel that I've learnt a lot that I can take back and apply to my work!”
Recent Graduate Vet
‘The practical day was so helpful. Cat and Sara created an extremely safe environment and were so kind, patient and understanding. Everyone in my group commented on how they felt they could be completely open and share mistakes, silly questions etc.’
Recent Graduate Vet
‘The practical day was so helpful. Cat and Sara created an extremely safe environment and were so kind, patient and understanding. Everyone in my group commented on how they felt they could be completely open and share mistakes, silly questions etc.’
Mark Evans
“In a busy multi-disciplinary referral hospital like ours, Human Factors plays a key role in team dynamics, staff wellbeing, and ultimately patient care. The support of VetLed has been invaluable in improving our knowledge in this area.
The VetLed team worked with colleagues from across the hospital over an extended period, using observations, frameworks, tools, and techniques that we can take forward on our Human Factors improvement journey.
We are grateful for the support of VetLed and would not hesitate to work with them again in the future.”
Mark Evans
“In a busy multi-disciplinary referral hospital like ours, Human Factors plays a key role in team dynamics, staff wellbeing, and ultimately patient care. The support of VetLed has been invaluable in improving our knowledge in this area.
The VetLed team worked with colleagues from across the hospital over an extended period, using observations, frameworks, tools, and techniques that we can take forward on our Human Factors improvement journey.
We are grateful for the support of VetLed and would not hesitate to work with them again in the future.”
Emma Farrelly
“I just wanted to drop you both a note to say, thank you for the sessions you ran for us this and last week. The feedback from our teams has been overwhelmingly positive. The sessions were well delivered, engaging and very useful! It has definitely triggered a couple of other projects we would like to implement later in the year.”
Emma Farrelly
“I just wanted to drop you both a note to say, thank you for the sessions you ran for us this and last week. The feedback from our teams has been overwhelmingly positive. The sessions were well delivered, engaging and very useful! It has definitely triggered a couple of other projects we would like to implement later in the year.”
Vet Delegate
“The most inspiring CPD I have done in 15 years.”
Vet Delegate
“The most inspiring CPD I have done in 15 years.”
Eve Thomas
“Really interesting and stimulating, excited to bring things back to the team.”
Eve Thomas
“Really interesting and stimulating, excited to bring things back to the team.”
Ana Pereira
“I really loved it, really practical, hands on and useful for the future.”
Ana Pereira
“I really loved it, really practical, hands on and useful for the future.”
Practice Manager
“Training and understanding of how the brain works has encouraged people to be braver and speak out. Staff understand it is better to talk to each other rather than harbour resentment. There is now an overall improvement in tolerance and respect towards each other, particularly where there had been previous issues. People are more confident to suggest ideas and more willing to listen.”
Practice Manager
“Training and understanding of how the brain works has encouraged people to be braver and speak out. Staff understand it is better to talk to each other rather than harbour resentment. There is now an overall improvement in tolerance and respect towards each other, particularly where there had been previous issues. People are more confident to suggest ideas and more willing to listen.”
Ana Pereira
“I really loved it, really practical, hands on and useful for the future.”
Ana Pereira
“I really loved it, really practical, hands on and useful for the future.”
Mark Evans
“In a busy multi-disciplinary referral hospital like ours, Human Factors plays a key role in team dynamics, staff wellbeing, and ultimately patient care. The support of VetLed has been invaluable in improving our knowledge in this area.
The VetLed team worked with colleagues from across the hospital over an extended period, using observations, frameworks, tools, and techniques that we can take forward on our Human Factors improvement journey.
We are grateful for the support of VetLed and would not hesitate to work with them again in the future.”
Mark Evans
“In a busy multi-disciplinary referral hospital like ours, Human Factors plays a key role in team dynamics, staff wellbeing, and ultimately patient care. The support of VetLed has been invaluable in improving our knowledge in this area.
The VetLed team worked with colleagues from across the hospital over an extended period, using observations, frameworks, tools, and techniques that we can take forward on our Human Factors improvement journey.
We are grateful for the support of VetLed and would not hesitate to work with them again in the future.”
Recent Graduate Vet
‘The practical day was so helpful. Cat and Sara created an extremely safe environment and were so kind, patient and understanding. Everyone in my group commented on how they felt they could be completely open and share mistakes, silly questions etc.’
Recent Graduate Vet
‘The practical day was so helpful. Cat and Sara created an extremely safe environment and were so kind, patient and understanding. Everyone in my group commented on how they felt they could be completely open and share mistakes, silly questions etc.’
Emma Elliott
“Great delivery. I feel that I've learnt a lot that I can take back and apply to my work!”
Emma Elliott
“Great delivery. I feel that I've learnt a lot that I can take back and apply to my work!”
Hamish Rose
‘Brilliant session with Dan and Cat. Really engaging and very interesting.’
Hamish Rose
‘Brilliant session with Dan and Cat. Really engaging and very interesting.’
Kelly Gordon
‘Amazing and inspiring as always, so many ideas and concepts to take away and take back. Came just at the right time for me when I've maybe been flagging a little professionally. You have all helped stoke that fire and reinvigorate my enthusiasm. Incredibly grateful for this community. Great few days, really enjoyed it, already excited about next year!’
Kelly Gordon
‘Amazing and inspiring as always, so many ideas and concepts to take away and take back. Came just at the right time for me when I've maybe been flagging a little professionally. You have all helped stoke that fire and reinvigorate my enthusiasm. Incredibly grateful for this community. Great few days, really enjoyed it, already excited about next year!’
Claire Hill
‘The networking sessions were super valuable to discuss and learn from each others experience of human factors in practice and the different approaches to situations. ‘
Claire Hill
‘The networking sessions were super valuable to discuss and learn from each others experience of human factors in practice and the different approaches to situations. ‘
Liz Law-Bartle
All the talks I watched on Thursday were amazing, but I especially enjoyed the importance of non-clinical skills development in university and EMS. It was really refreshing and empowering to watch these incredibly inspirational women speak about their journeys to get to where they are now. It was truly eye-opening and awe-inspiring.
Liz Law-Bartle
All the talks I watched on Thursday were amazing, but I especially enjoyed the importance of non-clinical skills development in university and EMS. It was really refreshing and empowering to watch these incredibly inspirational women speak about their journeys to get to where they are now. It was truly eye-opening and awe-inspiring.
Practice Manager
“Training and understanding of how the brain works has encouraged people to be braver and speak out. Staff understand it is better to talk to each other rather than harbour resentment. There is now an overall improvement in tolerance and respect towards each other, particularly where there had been previous issues. People are more confident to suggest ideas and more willing to listen.”
Practice Manager
“Training and understanding of how the brain works has encouraged people to be braver and speak out. Staff understand it is better to talk to each other rather than harbour resentment. There is now an overall improvement in tolerance and respect towards each other, particularly where there had been previous issues. People are more confident to suggest ideas and more willing to listen.”
Eve Thomas
“Really interesting and stimulating, excited to bring things back to the team.”
Eve Thomas
“Really interesting and stimulating, excited to bring things back to the team.”
Vet Delegate
“The most inspiring CPD I have done in 15 years.”
Vet Delegate
“The most inspiring CPD I have done in 15 years.”
Emma Farrelly
“I just wanted to drop you both a note to say, thank you for the sessions you ran for us this and last week. The feedback from our teams has been overwhelmingly positive. The sessions were well delivered, engaging and very useful! It has definitely triggered a couple of other projects we would like to implement later in the year.”
Emma Farrelly
“I just wanted to drop you both a note to say, thank you for the sessions you ran for us this and last week. The feedback from our teams has been overwhelmingly positive. The sessions were well delivered, engaging and very useful! It has definitely triggered a couple of other projects we would like to implement later in the year.”
Anne Barriere
‘Each of the previous VHFC have left me looking forward for the next one, and this year has not been different. What a fantastic event and community and how amazing to see it grow!'
Anne Barriere
‘Each of the previous VHFC have left me looking forward for the next one, and this year has not been different. What a fantastic event and community and how amazing to see it grow!'
Lucy Webb
‘I was hesitant about it being all virtual and how engaging it would feel, however the tech has been easy to navigate and I haven't had any issues. The networking session was run really well and I enjoyed the opportunity for discussion.‘
Lucy Webb
‘I was hesitant about it being all virtual and how engaging it would feel, however the tech has been easy to navigate and I haven't had any issues. The networking session was run really well and I enjoyed the opportunity for discussion.‘
Rachel Clay
‘Excellent, inspiring topics and great to be able to bring colleagues from other independent practices to come on the journey with me.‘
Rachel Clay
‘Excellent, inspiring topics and great to be able to bring colleagues from other independent practices to come on the journey with me.‘
Vets4Pets Graduate
“I sometimes find content on topics like this can be delivered in a wishy-washy way... therefore I really enjoyed the practical examples of vet application and examples of research. Engaging and energetic, thank you!”
Vets4Pets Graduate
“I sometimes find content on topics like this can be delivered in a wishy-washy way... therefore I really enjoyed the practical examples of vet application and examples of research. Engaging and energetic, thank you!”
Lacey Pitcher
“Just wanted to check in and say thank you and congratulations.
As a team, VetLed pulled off a brilliantly inspiring conference with a real sense of not only community but a movement for change.”
Lacey Pitcher
“Just wanted to check in and say thank you and congratulations.
As a team, VetLed pulled off a brilliantly inspiring conference with a real sense of not only community but a movement for change.”
Trainers
Dan Tipney
Jessica Woolrich
Dr. Alice Lawrence
FAQs
