Essential Communication skills for veterinary teams
Explore key communication principles, skills and practical tools for effective veterinary teamwork
Overview:
Skilled communication is essential in veterinary practice so critical information is not lost. This applies to communication with the client and communication within the veterinary team. However veterinary practice is complex and communication errors are not infrequent.
This highly interactive workshop teaches you skills for most effective communication and how to apply this in a veterinary context. Using relatable scenarios and the associated evidence-base, we help you understand what it means to communicate, the components of effective communication and how to overcome the communication challenges we face in a complex veterinary workplace.
You will have the chance to practise using key tools such as handover structures, pre-briefing/debriefing frameworks and techniques for appropriately assertive communication when raising concerns.
Who is this course suitable for?
All members of veterinary teams, both clinical and non-clinical. There is great benefit for a team to discuss and develop communication skills together.
Service classification:
Practices/teams, corporate
Course length:
½ day (online or in-person)
Course Testimonials
Joseph
‘Every professional needs this training, and retraining’
Joseph
‘Every professional needs this training, and retraining’
Lacey Pitcher
“Just wanted to check in and say thank you and congratulations.
As a team, VetLed pulled off a brilliantly inspiring conference with a real sense of not only community but a movement for change.”
Lacey Pitcher
“Just wanted to check in and say thank you and congratulations.
As a team, VetLed pulled off a brilliantly inspiring conference with a real sense of not only community but a movement for change.”
Amy Martin
Wow, what a conversation starter!
The VetLed Civility training was very impactful really focusing in on how our behaviour towards each other affects patient care. VetLed presented theory and hard-hitting stories but also left our team with a system of tackling incivility practice-wide. This course fitted the bill, Thank You!
Amy Martin
Wow, what a conversation starter!
The VetLed Civility training was very impactful really focusing in on how our behaviour towards each other affects patient care. VetLed presented theory and hard-hitting stories but also left our team with a system of tackling incivility practice-wide. This course fitted the bill, Thank You!
CVS new graduate
“The practical day was so helpful. Cat and Sara created an extremely safe environment and were so kind, patient and understanding. Everyone in my group commented on how they felt they could be completely open and share mistakes, silly questions etc.”
CVS new graduate
“The practical day was so helpful. Cat and Sara created an extremely safe environment and were so kind, patient and understanding. Everyone in my group commented on how they felt they could be completely open and share mistakes, silly questions etc.”
David Donovan
“The whole team found the Introduction to the Civility Programme extremely useful to ensure we all had the same understanding of the importance of civility in practice. We are looking forward to the next steps in the programme so that we have more tools and training for compassionate communication as a team.”
David Donovan
“The whole team found the Introduction to the Civility Programme extremely useful to ensure we all had the same understanding of the importance of civility in practice. We are looking forward to the next steps in the programme so that we have more tools and training for compassionate communication as a team.”
Dr. Iona Mackenzie
"The VetLed Leadership Programme has been an invaluable resource for our leadership team, helping us explore our individual strengths and challenges while aligning our leaders towards a common goal. From the first session, we noticed a difference in confidence with leadership decisions, using tools that prioritize people and foster a healthy and sustainable practice culture.
Their supportive and engaging course leaders provide real-life insight into veterinary practice and create an environment where the team feels encouraged to speak up in group sessions.
I would highly recommend VetLed for any team that understands the importance of their people and the team culture in creating success.”
Dr. Iona Mackenzie
"The VetLed Leadership Programme has been an invaluable resource for our leadership team, helping us explore our individual strengths and challenges while aligning our leaders towards a common goal. From the first session, we noticed a difference in confidence with leadership decisions, using tools that prioritize people and foster a healthy and sustainable practice culture.
Their supportive and engaging course leaders provide real-life insight into veterinary practice and create an environment where the team feels encouraged to speak up in group sessions.
I would highly recommend VetLed for any team that understands the importance of their people and the team culture in creating success.”
Catherine Oxtoby
‘Great atmosphere, collaboration and chat!’
Catherine Oxtoby
‘Great atmosphere, collaboration and chat!’
Helena Wilkes
‘It’s amazing how the whole profession needs to come together to implement patient safety in all aspects of what we are doing.‘
Helena Wilkes
‘It’s amazing how the whole profession needs to come together to implement patient safety in all aspects of what we are doing.‘
Samantha Van Der Struys
‘Really useful conversation. I feel like I’ve found my tribe!’
Samantha Van Der Struys
‘Really useful conversation. I feel like I’ve found my tribe!’
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Rachel Clay
‘Excellent, inspiring topics and great to be able to bring colleagues from other independent practices to come on the journey with me.‘
Rachel Clay
‘Excellent, inspiring topics and great to be able to bring colleagues from other independent practices to come on the journey with me.‘
Claire Hill
‘The networking sessions were super valuable to discuss and learn from each others experience of human factors in practice and the different approaches to situations. ‘
Claire Hill
‘The networking sessions were super valuable to discuss and learn from each others experience of human factors in practice and the different approaches to situations. ‘
Anne Barriere
‘Each of the previous VHFC have left me looking forward for the next one, and this year has not been different. What a fantastic event and community and how amazing to see it grow!'
Anne Barriere
‘Each of the previous VHFC have left me looking forward for the next one, and this year has not been different. What a fantastic event and community and how amazing to see it grow!'
Kelly Gordon
‘Amazing and inspiring as always, so many ideas and concepts to take away and take back. Came just at the right time for me when I've maybe been flagging a little professionally. You have all helped stoke that fire and reinvigorate my enthusiasm. Incredibly grateful for this community. Great few days, really enjoyed it, already excited about next year!’
Kelly Gordon
‘Amazing and inspiring as always, so many ideas and concepts to take away and take back. Came just at the right time for me when I've maybe been flagging a little professionally. You have all helped stoke that fire and reinvigorate my enthusiasm. Incredibly grateful for this community. Great few days, really enjoyed it, already excited about next year!’
Lizzie Pratt
‘Dan and Orly were very engaging and clearly care a lot about the subject. They were both very approachable and communicated incredibly well.’
Lizzie Pratt
‘Dan and Orly were very engaging and clearly care a lot about the subject. They were both very approachable and communicated incredibly well.’
Hamish Rose
‘Brilliant session with Dan and Cat. Really engaging and very interesting.’
Hamish Rose
‘Brilliant session with Dan and Cat. Really engaging and very interesting.’
Amelia Perring
‘Thoroughly enjoyed and very interesting! Important to take stock and consider communication and awareness! - thank you, Dan! ‘
Amelia Perring
‘Thoroughly enjoyed and very interesting! Important to take stock and consider communication and awareness! - thank you, Dan! ‘
Charlotte
‘Helpful and nice to have a safe space to discuss practice’
Charlotte
‘Helpful and nice to have a safe space to discuss practice’
Vet Delegate
“The most inspiring CPD I have done in 15 years.”
Vet Delegate
“The most inspiring CPD I have done in 15 years.”
Liv Stockdale
“Brilliant presentation and speaker.”
Liv Stockdale
“Brilliant presentation and speaker.”
Recent Graduate
“Beyond my expectations, very interactive and well explained. Very helpful!”
Recent Graduate
“Beyond my expectations, very interactive and well explained. Very helpful!”
Joseph
‘Every professional needs this training, and retraining’
Joseph
‘Every professional needs this training, and retraining’
Lacey Pitcher
“Just wanted to check in and say thank you and congratulations.
As a team, VetLed pulled off a brilliantly inspiring conference with a real sense of not only community but a movement for change.”
Lacey Pitcher
“Just wanted to check in and say thank you and congratulations.
As a team, VetLed pulled off a brilliantly inspiring conference with a real sense of not only community but a movement for change.”
Amy Martin
Wow, what a conversation starter!
The VetLed Civility training was very impactful really focusing in on how our behaviour towards each other affects patient care. VetLed presented theory and hard-hitting stories but also left our team with a system of tackling incivility practice-wide. This course fitted the bill, Thank You!
Amy Martin
Wow, what a conversation starter!
The VetLed Civility training was very impactful really focusing in on how our behaviour towards each other affects patient care. VetLed presented theory and hard-hitting stories but also left our team with a system of tackling incivility practice-wide. This course fitted the bill, Thank You!
CVS new graduate
“The practical day was so helpful. Cat and Sara created an extremely safe environment and were so kind, patient and understanding. Everyone in my group commented on how they felt they could be completely open and share mistakes, silly questions etc.”
CVS new graduate
“The practical day was so helpful. Cat and Sara created an extremely safe environment and were so kind, patient and understanding. Everyone in my group commented on how they felt they could be completely open and share mistakes, silly questions etc.”
David Donovan
“The whole team found the Introduction to the Civility Programme extremely useful to ensure we all had the same understanding of the importance of civility in practice. We are looking forward to the next steps in the programme so that we have more tools and training for compassionate communication as a team.”
David Donovan
“The whole team found the Introduction to the Civility Programme extremely useful to ensure we all had the same understanding of the importance of civility in practice. We are looking forward to the next steps in the programme so that we have more tools and training for compassionate communication as a team.”
Dr. Iona Mackenzie
"The VetLed Leadership Programme has been an invaluable resource for our leadership team, helping us explore our individual strengths and challenges while aligning our leaders towards a common goal. From the first session, we noticed a difference in confidence with leadership decisions, using tools that prioritize people and foster a healthy and sustainable practice culture.
Their supportive and engaging course leaders provide real-life insight into veterinary practice and create an environment where the team feels encouraged to speak up in group sessions.
I would highly recommend VetLed for any team that understands the importance of their people and the team culture in creating success.”
Dr. Iona Mackenzie
"The VetLed Leadership Programme has been an invaluable resource for our leadership team, helping us explore our individual strengths and challenges while aligning our leaders towards a common goal. From the first session, we noticed a difference in confidence with leadership decisions, using tools that prioritize people and foster a healthy and sustainable practice culture.
Their supportive and engaging course leaders provide real-life insight into veterinary practice and create an environment where the team feels encouraged to speak up in group sessions.
I would highly recommend VetLed for any team that understands the importance of their people and the team culture in creating success.”
Catherine Oxtoby
‘Great atmosphere, collaboration and chat!’
Catherine Oxtoby
‘Great atmosphere, collaboration and chat!’
Helena Wilkes
‘It’s amazing how the whole profession needs to come together to implement patient safety in all aspects of what we are doing.‘
Helena Wilkes
‘It’s amazing how the whole profession needs to come together to implement patient safety in all aspects of what we are doing.‘
Samantha Van Der Struys
‘Really useful conversation. I feel like I’ve found my tribe!’
Samantha Van Der Struys
‘Really useful conversation. I feel like I’ve found my tribe!’
Rachel Clay
‘Excellent, inspiring topics and great to be able to bring colleagues from other independent practices to come on the journey with me.‘
Rachel Clay
‘Excellent, inspiring topics and great to be able to bring colleagues from other independent practices to come on the journey with me.‘
Claire Hill
‘The networking sessions were super valuable to discuss and learn from each others experience of human factors in practice and the different approaches to situations. ‘
Claire Hill
‘The networking sessions were super valuable to discuss and learn from each others experience of human factors in practice and the different approaches to situations. ‘
Anne Barriere
‘Each of the previous VHFC have left me looking forward for the next one, and this year has not been different. What a fantastic event and community and how amazing to see it grow!'
Anne Barriere
‘Each of the previous VHFC have left me looking forward for the next one, and this year has not been different. What a fantastic event and community and how amazing to see it grow!'
Kelly Gordon
‘Amazing and inspiring as always, so many ideas and concepts to take away and take back. Came just at the right time for me when I've maybe been flagging a little professionally. You have all helped stoke that fire and reinvigorate my enthusiasm. Incredibly grateful for this community. Great few days, really enjoyed it, already excited about next year!’
Kelly Gordon
‘Amazing and inspiring as always, so many ideas and concepts to take away and take back. Came just at the right time for me when I've maybe been flagging a little professionally. You have all helped stoke that fire and reinvigorate my enthusiasm. Incredibly grateful for this community. Great few days, really enjoyed it, already excited about next year!’
Lizzie Pratt
‘Dan and Orly were very engaging and clearly care a lot about the subject. They were both very approachable and communicated incredibly well.’
Lizzie Pratt
‘Dan and Orly were very engaging and clearly care a lot about the subject. They were both very approachable and communicated incredibly well.’
Hamish Rose
‘Brilliant session with Dan and Cat. Really engaging and very interesting.’
Hamish Rose
‘Brilliant session with Dan and Cat. Really engaging and very interesting.’
Amelia Perring
‘Thoroughly enjoyed and very interesting! Important to take stock and consider communication and awareness! - thank you, Dan! ‘
Amelia Perring
‘Thoroughly enjoyed and very interesting! Important to take stock and consider communication and awareness! - thank you, Dan! ‘
Charlotte
‘Helpful and nice to have a safe space to discuss practice’
Charlotte
‘Helpful and nice to have a safe space to discuss practice’
Vet Delegate
“The most inspiring CPD I have done in 15 years.”
Vet Delegate
“The most inspiring CPD I have done in 15 years.”
Liv Stockdale
“Brilliant presentation and speaker.”
Liv Stockdale
“Brilliant presentation and speaker.”
Recent Graduate
“Beyond my expectations, very interactive and well explained. Very helpful!”
Recent Graduate
“Beyond my expectations, very interactive and well explained. Very helpful!”
Liv Stockdale
“Brilliant presentation and speaker.”
Liv Stockdale
“Brilliant presentation and speaker.”
Joseph
‘Every professional needs this training, and retraining’
Joseph
‘Every professional needs this training, and retraining’
Hamish Rose
‘Brilliant session with Dan and Cat. Really engaging and very interesting.’
Hamish Rose
‘Brilliant session with Dan and Cat. Really engaging and very interesting.’
Kelly Gordon
‘Amazing and inspiring as always, so many ideas and concepts to take away and take back. Came just at the right time for me when I've maybe been flagging a little professionally. You have all helped stoke that fire and reinvigorate my enthusiasm. Incredibly grateful for this community. Great few days, really enjoyed it, already excited about next year!’
Kelly Gordon
‘Amazing and inspiring as always, so many ideas and concepts to take away and take back. Came just at the right time for me when I've maybe been flagging a little professionally. You have all helped stoke that fire and reinvigorate my enthusiasm. Incredibly grateful for this community. Great few days, really enjoyed it, already excited about next year!’
Claire Hill
‘The networking sessions were super valuable to discuss and learn from each others experience of human factors in practice and the different approaches to situations. ‘
Claire Hill
‘The networking sessions were super valuable to discuss and learn from each others experience of human factors in practice and the different approaches to situations. ‘
Samantha Van Der Struys
‘Really useful conversation. I feel like I’ve found my tribe!’
Samantha Van Der Struys
‘Really useful conversation. I feel like I’ve found my tribe!’
Catherine Oxtoby
‘Great atmosphere, collaboration and chat!’
Catherine Oxtoby
‘Great atmosphere, collaboration and chat!’
Helena Wilkes
‘It’s amazing how the whole profession needs to come together to implement patient safety in all aspects of what we are doing.‘
Helena Wilkes
‘It’s amazing how the whole profession needs to come together to implement patient safety in all aspects of what we are doing.‘
Dr. Iona Mackenzie
"The VetLed Leadership Programme has been an invaluable resource for our leadership team, helping us explore our individual strengths and challenges while aligning our leaders towards a common goal. From the first session, we noticed a difference in confidence with leadership decisions, using tools that prioritize people and foster a healthy and sustainable practice culture.
Their supportive and engaging course leaders provide real-life insight into veterinary practice and create an environment where the team feels encouraged to speak up in group sessions.
I would highly recommend VetLed for any team that understands the importance of their people and the team culture in creating success.”
Dr. Iona Mackenzie
"The VetLed Leadership Programme has been an invaluable resource for our leadership team, helping us explore our individual strengths and challenges while aligning our leaders towards a common goal. From the first session, we noticed a difference in confidence with leadership decisions, using tools that prioritize people and foster a healthy and sustainable practice culture.
Their supportive and engaging course leaders provide real-life insight into veterinary practice and create an environment where the team feels encouraged to speak up in group sessions.
I would highly recommend VetLed for any team that understands the importance of their people and the team culture in creating success.”
CVS new graduate
“The practical day was so helpful. Cat and Sara created an extremely safe environment and were so kind, patient and understanding. Everyone in my group commented on how they felt they could be completely open and share mistakes, silly questions etc.”
CVS new graduate
“The practical day was so helpful. Cat and Sara created an extremely safe environment and were so kind, patient and understanding. Everyone in my group commented on how they felt they could be completely open and share mistakes, silly questions etc.”
Recent Graduate
“Beyond my expectations, very interactive and well explained. Very helpful!”
Recent Graduate
“Beyond my expectations, very interactive and well explained. Very helpful!”
Vet Delegate
“The most inspiring CPD I have done in 15 years.”
Vet Delegate
“The most inspiring CPD I have done in 15 years.”
Charlotte
‘Helpful and nice to have a safe space to discuss practice’
Charlotte
‘Helpful and nice to have a safe space to discuss practice’
Amelia Perring
‘Thoroughly enjoyed and very interesting! Important to take stock and consider communication and awareness! - thank you, Dan! ‘
Amelia Perring
‘Thoroughly enjoyed and very interesting! Important to take stock and consider communication and awareness! - thank you, Dan! ‘
Lizzie Pratt
‘Dan and Orly were very engaging and clearly care a lot about the subject. They were both very approachable and communicated incredibly well.’
Lizzie Pratt
‘Dan and Orly were very engaging and clearly care a lot about the subject. They were both very approachable and communicated incredibly well.’
Anne Barriere
‘Each of the previous VHFC have left me looking forward for the next one, and this year has not been different. What a fantastic event and community and how amazing to see it grow!'
Anne Barriere
‘Each of the previous VHFC have left me looking forward for the next one, and this year has not been different. What a fantastic event and community and how amazing to see it grow!'
Rachel Clay
‘Excellent, inspiring topics and great to be able to bring colleagues from other independent practices to come on the journey with me.‘
Rachel Clay
‘Excellent, inspiring topics and great to be able to bring colleagues from other independent practices to come on the journey with me.‘
David Donovan
“The whole team found the Introduction to the Civility Programme extremely useful to ensure we all had the same understanding of the importance of civility in practice. We are looking forward to the next steps in the programme so that we have more tools and training for compassionate communication as a team.”
David Donovan
“The whole team found the Introduction to the Civility Programme extremely useful to ensure we all had the same understanding of the importance of civility in practice. We are looking forward to the next steps in the programme so that we have more tools and training for compassionate communication as a team.”
Amy Martin
Wow, what a conversation starter!
The VetLed Civility training was very impactful really focusing in on how our behaviour towards each other affects patient care. VetLed presented theory and hard-hitting stories but also left our team with a system of tackling incivility practice-wide. This course fitted the bill, Thank You!
Amy Martin
Wow, what a conversation starter!
The VetLed Civility training was very impactful really focusing in on how our behaviour towards each other affects patient care. VetLed presented theory and hard-hitting stories but also left our team with a system of tackling incivility practice-wide. This course fitted the bill, Thank You!
Lacey Pitcher
“Just wanted to check in and say thank you and congratulations.
As a team, VetLed pulled off a brilliantly inspiring conference with a real sense of not only community but a movement for change.”
Lacey Pitcher
“Just wanted to check in and say thank you and congratulations.
As a team, VetLed pulled off a brilliantly inspiring conference with a real sense of not only community but a movement for change.”
Trainers
Dan Tipney
Jessica Woolrich
Dr. Sara Jackson
FAQs
