Client & Team Communication for Veterinary Graduates
Enhance client and team communication, build trust & navigate challenges with confidence.
Overview:
Strong communication is essential for patient care, client relationships, and professional confidence. This interactive course equips recent veterinary graduates with the skills to build trust, guide decision-making, and navigate challenging conversations with empathy and clarity.
Through discussion and real-world scenarios, we will explore the concept of taking a client-centred approach—focusing on building rapport, active listening, and delivering clear, jargon-free information. Graduates will learn techniques for managing difficult interactions, using appropriate assertiveness skills to raise concerns and resolving conflict through skilful empathy.
The course introduces some core practices from our compassionate communication training, which together with our framework for responding to incivility will equip attendees to de-escalate difficult situations, provide feedback where necessary and build relationships.
Who is this course suitable for?
Veterinarians who have less than 3 years’ experience in practice.
We can deliver this training as part of a graduate programme or as an offering for recently graduated vets within a team.
Service classification:
Practices & teams, corporate organisations
Course length:
1 day (in-person)
Course Testimonials
Liz Law-Bartle
All the talks I watched on Thursday were amazing, but I especially enjoyed the importance of non-clinical skills development in university and EMS. It was really refreshing and empowering to watch these incredibly inspirational women speak about their journeys to get to where they are now. It was truly eye-opening and awe-inspiring.
Liz Law-Bartle
All the talks I watched on Thursday were amazing, but I especially enjoyed the importance of non-clinical skills development in university and EMS. It was really refreshing and empowering to watch these incredibly inspirational women speak about their journeys to get to where they are now. It was truly eye-opening and awe-inspiring.
Jane King
'Dan's talk was fascinating and thought-provoking. It is so applicable to our work in the veterinary sector, both in terms of communication and Human Factors within our practices. Learning in these current times to be adaptive with all that is going on in the world around us is so important.'
Jane King
'Dan's talk was fascinating and thought-provoking. It is so applicable to our work in the veterinary sector, both in terms of communication and Human Factors within our practices. Learning in these current times to be adaptive with all that is going on in the world around us is so important.'
David Donovan
“The whole team found the Introduction to the Civility Programme extremely useful to ensure we all had the same understanding of the importance of civility in practice. We are looking forward to the next steps in the programme so that we have more tools and training for compassionate communication as a team.”
David Donovan
“The whole team found the Introduction to the Civility Programme extremely useful to ensure we all had the same understanding of the importance of civility in practice. We are looking forward to the next steps in the programme so that we have more tools and training for compassionate communication as a team.”
Dr. Iona Mackenzie
"The VetLed Leadership Programme has been an invaluable resource for our leadership team, helping us explore our individual strengths and challenges while aligning our leaders towards a common goal. From the first session, we noticed a difference in confidence with leadership decisions, using tools that prioritize people and foster a healthy and sustainable practice culture.
Their supportive and engaging course leaders provide real-life insight into veterinary practice and create an environment where the team feels encouraged to speak up in group sessions.
I would highly recommend VetLed for any team that understands the importance of their people and the team culture in creating success.”
Dr. Iona Mackenzie
"The VetLed Leadership Programme has been an invaluable resource for our leadership team, helping us explore our individual strengths and challenges while aligning our leaders towards a common goal. From the first session, we noticed a difference in confidence with leadership decisions, using tools that prioritize people and foster a healthy and sustainable practice culture.
Their supportive and engaging course leaders provide real-life insight into veterinary practice and create an environment where the team feels encouraged to speak up in group sessions.
I would highly recommend VetLed for any team that understands the importance of their people and the team culture in creating success.”
Catherine Oxtoby
‘Great atmosphere, collaboration and chat!’
Catherine Oxtoby
‘Great atmosphere, collaboration and chat!’
Lucy Webb
‘I was hesitant about it being all virtual and how engaging it would feel, however the tech has been easy to navigate and I haven't had any issues. The networking session was run really well and I enjoyed the opportunity for discussion.‘
Lucy Webb
‘I was hesitant about it being all virtual and how engaging it would feel, however the tech has been easy to navigate and I haven't had any issues. The networking session was run really well and I enjoyed the opportunity for discussion.‘
Katie McCreary
“As with previous VetLed stuff it has given me more/renewed enthusiasm to take the Human Factors, QI, patient safety stuff and keep it going in the practice.”
Katie McCreary
“As with previous VetLed stuff it has given me more/renewed enthusiasm to take the Human Factors, QI, patient safety stuff and keep it going in the practice.”
Stuart McMorrow
“We worked with VetLed for an intensive, and brilliant, year. They created a bespoke programme for our practice after chatting through where we were and where we wanted to be. To say it was helpful is a massive understatement! They know what they are talking about and the observation days they conducted gave us massive insight into areas we had not seen we could improve on. I can't recommend their help and support enough!”
Stuart McMorrow
“We worked with VetLed for an intensive, and brilliant, year. They created a bespoke programme for our practice after chatting through where we were and where we wanted to be. To say it was helpful is a massive understatement! They know what they are talking about and the observation days they conducted gave us massive insight into areas we had not seen we could improve on. I can't recommend their help and support enough!”
Samantha Van Der Struys
‘Really useful conversation. I feel like I’ve found my tribe!’
Samantha Van Der Struys
‘Really useful conversation. I feel like I’ve found my tribe!’
Claire Hill
‘The networking sessions were super valuable to discuss and learn from each others experience of human factors in practice and the different approaches to situations. ‘
Claire Hill
‘The networking sessions were super valuable to discuss and learn from each others experience of human factors in practice and the different approaches to situations. ‘
Anne Barriere
‘Each of the previous VHFC have left me looking forward for the next one, and this year has not been different. What a fantastic event and community and how amazing to see it grow!'
Anne Barriere
‘Each of the previous VHFC have left me looking forward for the next one, and this year has not been different. What a fantastic event and community and how amazing to see it grow!'
Kelly Gordon
‘Amazing and inspiring as always, so many ideas and concepts to take away and take back. Came just at the right time for me when I've maybe been flagging a little professionally. You have all helped stoke that fire and reinvigorate my enthusiasm. Incredibly grateful for this community. Great few days, really enjoyed it, already excited about next year!’
Kelly Gordon
‘Amazing and inspiring as always, so many ideas and concepts to take away and take back. Came just at the right time for me when I've maybe been flagging a little professionally. You have all helped stoke that fire and reinvigorate my enthusiasm. Incredibly grateful for this community. Great few days, really enjoyed it, already excited about next year!’
Hamish Rose
‘Brilliant session with Dan and Cat. Really engaging and very interesting.’
Hamish Rose
‘Brilliant session with Dan and Cat. Really engaging and very interesting.’
Amelia Perring
‘Thoroughly enjoyed and very interesting! Important to take stock and consider communication and awareness! - thank you, Dan! ‘
Amelia Perring
‘Thoroughly enjoyed and very interesting! Important to take stock and consider communication and awareness! - thank you, Dan! ‘
Emma Elliott
“Great delivery. I feel that I've learnt a lot that I can take back and apply to my work!”
Emma Elliott
“Great delivery. I feel that I've learnt a lot that I can take back and apply to my work!”
Erin Burnett
‘Really brilliant!! Felt I was able to be open and honest. Was able to learn lots from Cat and Sara and the other new grads on the course.’
Erin Burnett
‘Really brilliant!! Felt I was able to be open and honest. Was able to learn lots from Cat and Sara and the other new grads on the course.’
Recent Graduate Vet
‘The practical day was so helpful. Cat and Sara created an extremely safe environment and were so kind, patient and understanding. Everyone in my group commented on how they felt they could be completely open and share mistakes, silly questions etc.’
Recent Graduate Vet
‘The practical day was so helpful. Cat and Sara created an extremely safe environment and were so kind, patient and understanding. Everyone in my group commented on how they felt they could be completely open and share mistakes, silly questions etc.’
Alicia Roberts
‘Really good day to just practice some more scenarios and refresh knowledge after getting stuck into practice life!’
Alicia Roberts
‘Really good day to just practice some more scenarios and refresh knowledge after getting stuck into practice life!’
Mark Evans
“In a busy multi-disciplinary referral hospital like ours, Human Factors plays a key role in team dynamics, staff wellbeing, and ultimately patient care. The support of VetLed has been invaluable in improving our knowledge in this area.
The VetLed team worked with colleagues from across the hospital over an extended period, using observations, frameworks, tools, and techniques that we can take forward on our Human Factors improvement journey.
We are grateful for the support of VetLed and would not hesitate to work with them again in the future.”
Mark Evans
“In a busy multi-disciplinary referral hospital like ours, Human Factors plays a key role in team dynamics, staff wellbeing, and ultimately patient care. The support of VetLed has been invaluable in improving our knowledge in this area.
The VetLed team worked with colleagues from across the hospital over an extended period, using observations, frameworks, tools, and techniques that we can take forward on our Human Factors improvement journey.
We are grateful for the support of VetLed and would not hesitate to work with them again in the future.”
Emma Farrelly
“I just wanted to drop you both a note to say, thank you for the sessions you ran for us this and last week. The feedback from our teams has been overwhelmingly positive. The sessions were well delivered, engaging and very useful! It has definitely triggered a couple of other projects we would like to implement later in the year.”
Emma Farrelly
“I just wanted to drop you both a note to say, thank you for the sessions you ran for us this and last week. The feedback from our teams has been overwhelmingly positive. The sessions were well delivered, engaging and very useful! It has definitely triggered a couple of other projects we would like to implement later in the year.”
Lacey Quinn Daniels
“Just wanted to check in and say thank you and congratulations! VetLed pulled off another brilliantly inspiring conference with a real sense of not only community but a movement for change.”
Lacey Quinn Daniels
“Just wanted to check in and say thank you and congratulations! VetLed pulled off another brilliantly inspiring conference with a real sense of not only community but a movement for change.”
RVN Delegate
“This should be compulsory. Not only to our vets and nurses, but also, importantly, to our practice managers”
RVN Delegate
“This should be compulsory. Not only to our vets and nurses, but also, importantly, to our practice managers”
Online short
“Lightbulb moments”.
Online short
“Lightbulb moments”.
Sara Snopczynska
“So many big take home messages for me, especially the encouragement to get involved in any way to become part of the change.”
Sara Snopczynska
“So many big take home messages for me, especially the encouragement to get involved in any way to become part of the change.”
Eve Thomas
“Really interesting and stimulating, excited to bring things back to the team.”
Eve Thomas
“Really interesting and stimulating, excited to bring things back to the team.”
Head Of Nursing Services
“The team have become much more aware of how incivility can affect us and our performance and in general the team are more inclined to discuss this amongst themselves and some team members have grown in confidence to approach peers and deliver feedback when they have perceived someone to be uncivil.”
Head Of Nursing Services
“The team have become much more aware of how incivility can affect us and our performance and in general the team are more inclined to discuss this amongst themselves and some team members have grown in confidence to approach peers and deliver feedback when they have perceived someone to be uncivil.”
Liz Law-Bartle
All the talks I watched on Thursday were amazing, but I especially enjoyed the importance of non-clinical skills development in university and EMS. It was really refreshing and empowering to watch these incredibly inspirational women speak about their journeys to get to where they are now. It was truly eye-opening and awe-inspiring.
Liz Law-Bartle
All the talks I watched on Thursday were amazing, but I especially enjoyed the importance of non-clinical skills development in university and EMS. It was really refreshing and empowering to watch these incredibly inspirational women speak about their journeys to get to where they are now. It was truly eye-opening and awe-inspiring.
Jane King
'Dan's talk was fascinating and thought-provoking. It is so applicable to our work in the veterinary sector, both in terms of communication and Human Factors within our practices. Learning in these current times to be adaptive with all that is going on in the world around us is so important.'
Jane King
'Dan's talk was fascinating and thought-provoking. It is so applicable to our work in the veterinary sector, both in terms of communication and Human Factors within our practices. Learning in these current times to be adaptive with all that is going on in the world around us is so important.'
David Donovan
“The whole team found the Introduction to the Civility Programme extremely useful to ensure we all had the same understanding of the importance of civility in practice. We are looking forward to the next steps in the programme so that we have more tools and training for compassionate communication as a team.”
David Donovan
“The whole team found the Introduction to the Civility Programme extremely useful to ensure we all had the same understanding of the importance of civility in practice. We are looking forward to the next steps in the programme so that we have more tools and training for compassionate communication as a team.”
Dr. Iona Mackenzie
"The VetLed Leadership Programme has been an invaluable resource for our leadership team, helping us explore our individual strengths and challenges while aligning our leaders towards a common goal. From the first session, we noticed a difference in confidence with leadership decisions, using tools that prioritize people and foster a healthy and sustainable practice culture.
Their supportive and engaging course leaders provide real-life insight into veterinary practice and create an environment where the team feels encouraged to speak up in group sessions.
I would highly recommend VetLed for any team that understands the importance of their people and the team culture in creating success.”
Dr. Iona Mackenzie
"The VetLed Leadership Programme has been an invaluable resource for our leadership team, helping us explore our individual strengths and challenges while aligning our leaders towards a common goal. From the first session, we noticed a difference in confidence with leadership decisions, using tools that prioritize people and foster a healthy and sustainable practice culture.
Their supportive and engaging course leaders provide real-life insight into veterinary practice and create an environment where the team feels encouraged to speak up in group sessions.
I would highly recommend VetLed for any team that understands the importance of their people and the team culture in creating success.”
Catherine Oxtoby
‘Great atmosphere, collaboration and chat!’
Catherine Oxtoby
‘Great atmosphere, collaboration and chat!’
Lucy Webb
‘I was hesitant about it being all virtual and how engaging it would feel, however the tech has been easy to navigate and I haven't had any issues. The networking session was run really well and I enjoyed the opportunity for discussion.‘
Lucy Webb
‘I was hesitant about it being all virtual and how engaging it would feel, however the tech has been easy to navigate and I haven't had any issues. The networking session was run really well and I enjoyed the opportunity for discussion.‘
Katie McCreary
“As with previous VetLed stuff it has given me more/renewed enthusiasm to take the Human Factors, QI, patient safety stuff and keep it going in the practice.”
Katie McCreary
“As with previous VetLed stuff it has given me more/renewed enthusiasm to take the Human Factors, QI, patient safety stuff and keep it going in the practice.”
Stuart McMorrow
“We worked with VetLed for an intensive, and brilliant, year. They created a bespoke programme for our practice after chatting through where we were and where we wanted to be. To say it was helpful is a massive understatement! They know what they are talking about and the observation days they conducted gave us massive insight into areas we had not seen we could improve on. I can't recommend their help and support enough!”
Stuart McMorrow
“We worked with VetLed for an intensive, and brilliant, year. They created a bespoke programme for our practice after chatting through where we were and where we wanted to be. To say it was helpful is a massive understatement! They know what they are talking about and the observation days they conducted gave us massive insight into areas we had not seen we could improve on. I can't recommend their help and support enough!”
Samantha Van Der Struys
‘Really useful conversation. I feel like I’ve found my tribe!’
Samantha Van Der Struys
‘Really useful conversation. I feel like I’ve found my tribe!’
Claire Hill
‘The networking sessions were super valuable to discuss and learn from each others experience of human factors in practice and the different approaches to situations. ‘
Claire Hill
‘The networking sessions were super valuable to discuss and learn from each others experience of human factors in practice and the different approaches to situations. ‘
Anne Barriere
‘Each of the previous VHFC have left me looking forward for the next one, and this year has not been different. What a fantastic event and community and how amazing to see it grow!'
Anne Barriere
‘Each of the previous VHFC have left me looking forward for the next one, and this year has not been different. What a fantastic event and community and how amazing to see it grow!'
Kelly Gordon
‘Amazing and inspiring as always, so many ideas and concepts to take away and take back. Came just at the right time for me when I've maybe been flagging a little professionally. You have all helped stoke that fire and reinvigorate my enthusiasm. Incredibly grateful for this community. Great few days, really enjoyed it, already excited about next year!’
Kelly Gordon
‘Amazing and inspiring as always, so many ideas and concepts to take away and take back. Came just at the right time for me when I've maybe been flagging a little professionally. You have all helped stoke that fire and reinvigorate my enthusiasm. Incredibly grateful for this community. Great few days, really enjoyed it, already excited about next year!’
Hamish Rose
‘Brilliant session with Dan and Cat. Really engaging and very interesting.’
Hamish Rose
‘Brilliant session with Dan and Cat. Really engaging and very interesting.’
Amelia Perring
‘Thoroughly enjoyed and very interesting! Important to take stock and consider communication and awareness! - thank you, Dan! ‘
Amelia Perring
‘Thoroughly enjoyed and very interesting! Important to take stock and consider communication and awareness! - thank you, Dan! ‘
Emma Elliott
“Great delivery. I feel that I've learnt a lot that I can take back and apply to my work!”
Emma Elliott
“Great delivery. I feel that I've learnt a lot that I can take back and apply to my work!”
Erin Burnett
‘Really brilliant!! Felt I was able to be open and honest. Was able to learn lots from Cat and Sara and the other new grads on the course.’
Erin Burnett
‘Really brilliant!! Felt I was able to be open and honest. Was able to learn lots from Cat and Sara and the other new grads on the course.’
Recent Graduate Vet
‘The practical day was so helpful. Cat and Sara created an extremely safe environment and were so kind, patient and understanding. Everyone in my group commented on how they felt they could be completely open and share mistakes, silly questions etc.’
Recent Graduate Vet
‘The practical day was so helpful. Cat and Sara created an extremely safe environment and were so kind, patient and understanding. Everyone in my group commented on how they felt they could be completely open and share mistakes, silly questions etc.’
Alicia Roberts
‘Really good day to just practice some more scenarios and refresh knowledge after getting stuck into practice life!’
Alicia Roberts
‘Really good day to just practice some more scenarios and refresh knowledge after getting stuck into practice life!’
Mark Evans
“In a busy multi-disciplinary referral hospital like ours, Human Factors plays a key role in team dynamics, staff wellbeing, and ultimately patient care. The support of VetLed has been invaluable in improving our knowledge in this area.
The VetLed team worked with colleagues from across the hospital over an extended period, using observations, frameworks, tools, and techniques that we can take forward on our Human Factors improvement journey.
We are grateful for the support of VetLed and would not hesitate to work with them again in the future.”
Mark Evans
“In a busy multi-disciplinary referral hospital like ours, Human Factors plays a key role in team dynamics, staff wellbeing, and ultimately patient care. The support of VetLed has been invaluable in improving our knowledge in this area.
The VetLed team worked with colleagues from across the hospital over an extended period, using observations, frameworks, tools, and techniques that we can take forward on our Human Factors improvement journey.
We are grateful for the support of VetLed and would not hesitate to work with them again in the future.”
Emma Farrelly
“I just wanted to drop you both a note to say, thank you for the sessions you ran for us this and last week. The feedback from our teams has been overwhelmingly positive. The sessions were well delivered, engaging and very useful! It has definitely triggered a couple of other projects we would like to implement later in the year.”
Emma Farrelly
“I just wanted to drop you both a note to say, thank you for the sessions you ran for us this and last week. The feedback from our teams has been overwhelmingly positive. The sessions were well delivered, engaging and very useful! It has definitely triggered a couple of other projects we would like to implement later in the year.”
Lacey Quinn Daniels
“Just wanted to check in and say thank you and congratulations! VetLed pulled off another brilliantly inspiring conference with a real sense of not only community but a movement for change.”
Lacey Quinn Daniels
“Just wanted to check in and say thank you and congratulations! VetLed pulled off another brilliantly inspiring conference with a real sense of not only community but a movement for change.”
RVN Delegate
“This should be compulsory. Not only to our vets and nurses, but also, importantly, to our practice managers”
RVN Delegate
“This should be compulsory. Not only to our vets and nurses, but also, importantly, to our practice managers”
Online short
“Lightbulb moments”.
Online short
“Lightbulb moments”.
Sara Snopczynska
“So many big take home messages for me, especially the encouragement to get involved in any way to become part of the change.”
Sara Snopczynska
“So many big take home messages for me, especially the encouragement to get involved in any way to become part of the change.”
Eve Thomas
“Really interesting and stimulating, excited to bring things back to the team.”
Eve Thomas
“Really interesting and stimulating, excited to bring things back to the team.”
Head Of Nursing Services
“The team have become much more aware of how incivility can affect us and our performance and in general the team are more inclined to discuss this amongst themselves and some team members have grown in confidence to approach peers and deliver feedback when they have perceived someone to be uncivil.”
Head Of Nursing Services
“The team have become much more aware of how incivility can affect us and our performance and in general the team are more inclined to discuss this amongst themselves and some team members have grown in confidence to approach peers and deliver feedback when they have perceived someone to be uncivil.”
Head Of Nursing Services
“The team have become much more aware of how incivility can affect us and our performance and in general the team are more inclined to discuss this amongst themselves and some team members have grown in confidence to approach peers and deliver feedback when they have perceived someone to be uncivil.”
Head Of Nursing Services
“The team have become much more aware of how incivility can affect us and our performance and in general the team are more inclined to discuss this amongst themselves and some team members have grown in confidence to approach peers and deliver feedback when they have perceived someone to be uncivil.”
Sara Snopczynska
“So many big take home messages for me, especially the encouragement to get involved in any way to become part of the change.”
Sara Snopczynska
“So many big take home messages for me, especially the encouragement to get involved in any way to become part of the change.”
RVN Delegate
“This should be compulsory. Not only to our vets and nurses, but also, importantly, to our practice managers”
RVN Delegate
“This should be compulsory. Not only to our vets and nurses, but also, importantly, to our practice managers”
Lacey Quinn Daniels
“Just wanted to check in and say thank you and congratulations! VetLed pulled off another brilliantly inspiring conference with a real sense of not only community but a movement for change.”
Lacey Quinn Daniels
“Just wanted to check in and say thank you and congratulations! VetLed pulled off another brilliantly inspiring conference with a real sense of not only community but a movement for change.”
Mark Evans
“In a busy multi-disciplinary referral hospital like ours, Human Factors plays a key role in team dynamics, staff wellbeing, and ultimately patient care. The support of VetLed has been invaluable in improving our knowledge in this area.
The VetLed team worked with colleagues from across the hospital over an extended period, using observations, frameworks, tools, and techniques that we can take forward on our Human Factors improvement journey.
We are grateful for the support of VetLed and would not hesitate to work with them again in the future.”
Mark Evans
“In a busy multi-disciplinary referral hospital like ours, Human Factors plays a key role in team dynamics, staff wellbeing, and ultimately patient care. The support of VetLed has been invaluable in improving our knowledge in this area.
The VetLed team worked with colleagues from across the hospital over an extended period, using observations, frameworks, tools, and techniques that we can take forward on our Human Factors improvement journey.
We are grateful for the support of VetLed and would not hesitate to work with them again in the future.”
Recent Graduate Vet
‘The practical day was so helpful. Cat and Sara created an extremely safe environment and were so kind, patient and understanding. Everyone in my group commented on how they felt they could be completely open and share mistakes, silly questions etc.’
Recent Graduate Vet
‘The practical day was so helpful. Cat and Sara created an extremely safe environment and were so kind, patient and understanding. Everyone in my group commented on how they felt they could be completely open and share mistakes, silly questions etc.’
Emma Elliott
“Great delivery. I feel that I've learnt a lot that I can take back and apply to my work!”
Emma Elliott
“Great delivery. I feel that I've learnt a lot that I can take back and apply to my work!”
Hamish Rose
‘Brilliant session with Dan and Cat. Really engaging and very interesting.’
Hamish Rose
‘Brilliant session with Dan and Cat. Really engaging and very interesting.’
Kelly Gordon
‘Amazing and inspiring as always, so many ideas and concepts to take away and take back. Came just at the right time for me when I've maybe been flagging a little professionally. You have all helped stoke that fire and reinvigorate my enthusiasm. Incredibly grateful for this community. Great few days, really enjoyed it, already excited about next year!’
Kelly Gordon
‘Amazing and inspiring as always, so many ideas and concepts to take away and take back. Came just at the right time for me when I've maybe been flagging a little professionally. You have all helped stoke that fire and reinvigorate my enthusiasm. Incredibly grateful for this community. Great few days, really enjoyed it, already excited about next year!’
Claire Hill
‘The networking sessions were super valuable to discuss and learn from each others experience of human factors in practice and the different approaches to situations. ‘
Claire Hill
‘The networking sessions were super valuable to discuss and learn from each others experience of human factors in practice and the different approaches to situations. ‘
Samantha Van Der Struys
‘Really useful conversation. I feel like I’ve found my tribe!’
Samantha Van Der Struys
‘Really useful conversation. I feel like I’ve found my tribe!’
Catherine Oxtoby
‘Great atmosphere, collaboration and chat!’
Catherine Oxtoby
‘Great atmosphere, collaboration and chat!’
Katie McCreary
“As with previous VetLed stuff it has given me more/renewed enthusiasm to take the Human Factors, QI, patient safety stuff and keep it going in the practice.”
Katie McCreary
“As with previous VetLed stuff it has given me more/renewed enthusiasm to take the Human Factors, QI, patient safety stuff and keep it going in the practice.”
Dr. Iona Mackenzie
"The VetLed Leadership Programme has been an invaluable resource for our leadership team, helping us explore our individual strengths and challenges while aligning our leaders towards a common goal. From the first session, we noticed a difference in confidence with leadership decisions, using tools that prioritize people and foster a healthy and sustainable practice culture.
Their supportive and engaging course leaders provide real-life insight into veterinary practice and create an environment where the team feels encouraged to speak up in group sessions.
I would highly recommend VetLed for any team that understands the importance of their people and the team culture in creating success.”
Dr. Iona Mackenzie
"The VetLed Leadership Programme has been an invaluable resource for our leadership team, helping us explore our individual strengths and challenges while aligning our leaders towards a common goal. From the first session, we noticed a difference in confidence with leadership decisions, using tools that prioritize people and foster a healthy and sustainable practice culture.
Their supportive and engaging course leaders provide real-life insight into veterinary practice and create an environment where the team feels encouraged to speak up in group sessions.
I would highly recommend VetLed for any team that understands the importance of their people and the team culture in creating success.”
Liz Law-Bartle
All the talks I watched on Thursday were amazing, but I especially enjoyed the importance of non-clinical skills development in university and EMS. It was really refreshing and empowering to watch these incredibly inspirational women speak about their journeys to get to where they are now. It was truly eye-opening and awe-inspiring.
Liz Law-Bartle
All the talks I watched on Thursday were amazing, but I especially enjoyed the importance of non-clinical skills development in university and EMS. It was really refreshing and empowering to watch these incredibly inspirational women speak about their journeys to get to where they are now. It was truly eye-opening and awe-inspiring.
Eve Thomas
“Really interesting and stimulating, excited to bring things back to the team.”
Eve Thomas
“Really interesting and stimulating, excited to bring things back to the team.”
Online short
“Lightbulb moments”.
Online short
“Lightbulb moments”.
Emma Farrelly
“I just wanted to drop you both a note to say, thank you for the sessions you ran for us this and last week. The feedback from our teams has been overwhelmingly positive. The sessions were well delivered, engaging and very useful! It has definitely triggered a couple of other projects we would like to implement later in the year.”
Emma Farrelly
“I just wanted to drop you both a note to say, thank you for the sessions you ran for us this and last week. The feedback from our teams has been overwhelmingly positive. The sessions were well delivered, engaging and very useful! It has definitely triggered a couple of other projects we would like to implement later in the year.”
Alicia Roberts
‘Really good day to just practice some more scenarios and refresh knowledge after getting stuck into practice life!’
Alicia Roberts
‘Really good day to just practice some more scenarios and refresh knowledge after getting stuck into practice life!’
Erin Burnett
‘Really brilliant!! Felt I was able to be open and honest. Was able to learn lots from Cat and Sara and the other new grads on the course.’
Erin Burnett
‘Really brilliant!! Felt I was able to be open and honest. Was able to learn lots from Cat and Sara and the other new grads on the course.’
Amelia Perring
‘Thoroughly enjoyed and very interesting! Important to take stock and consider communication and awareness! - thank you, Dan! ‘
Amelia Perring
‘Thoroughly enjoyed and very interesting! Important to take stock and consider communication and awareness! - thank you, Dan! ‘
Anne Barriere
‘Each of the previous VHFC have left me looking forward for the next one, and this year has not been different. What a fantastic event and community and how amazing to see it grow!'
Anne Barriere
‘Each of the previous VHFC have left me looking forward for the next one, and this year has not been different. What a fantastic event and community and how amazing to see it grow!'
Lucy Webb
‘I was hesitant about it being all virtual and how engaging it would feel, however the tech has been easy to navigate and I haven't had any issues. The networking session was run really well and I enjoyed the opportunity for discussion.‘
Lucy Webb
‘I was hesitant about it being all virtual and how engaging it would feel, however the tech has been easy to navigate and I haven't had any issues. The networking session was run really well and I enjoyed the opportunity for discussion.‘
Stuart McMorrow
“We worked with VetLed for an intensive, and brilliant, year. They created a bespoke programme for our practice after chatting through where we were and where we wanted to be. To say it was helpful is a massive understatement! They know what they are talking about and the observation days they conducted gave us massive insight into areas we had not seen we could improve on. I can't recommend their help and support enough!”
Stuart McMorrow
“We worked with VetLed for an intensive, and brilliant, year. They created a bespoke programme for our practice after chatting through where we were and where we wanted to be. To say it was helpful is a massive understatement! They know what they are talking about and the observation days they conducted gave us massive insight into areas we had not seen we could improve on. I can't recommend their help and support enough!”
David Donovan
“The whole team found the Introduction to the Civility Programme extremely useful to ensure we all had the same understanding of the importance of civility in practice. We are looking forward to the next steps in the programme so that we have more tools and training for compassionate communication as a team.”
David Donovan
“The whole team found the Introduction to the Civility Programme extremely useful to ensure we all had the same understanding of the importance of civility in practice. We are looking forward to the next steps in the programme so that we have more tools and training for compassionate communication as a team.”
Jane King
'Dan's talk was fascinating and thought-provoking. It is so applicable to our work in the veterinary sector, both in terms of communication and Human Factors within our practices. Learning in these current times to be adaptive with all that is going on in the world around us is so important.'
Jane King
'Dan's talk was fascinating and thought-provoking. It is so applicable to our work in the veterinary sector, both in terms of communication and Human Factors within our practices. Learning in these current times to be adaptive with all that is going on in the world around us is so important.'
Trainers
Dan Tipney
Dr. Sara Jackson
Dr. Orly Simkin
Jessica Woolrich
Becky Jones
FAQs
