Veterinary Human Factors Taster
Understand human cognitive limitations to improve teamwork and patient care.
Explore how Human Factors relates to everyday veterinary practice, and why an understanding and application of the associated principles is essential for safe patient care and team wellbeing.
Developed by our team of Human Factors specialists, using expertise from within the veterinary profession and from other fields such as commercial aviation, healthcare and elite sport, this introductory course covers the key points related to both the theory and best practice.
Focusing on the unique challenges of veterinary teams, you'll leave with an understanding for the importance of a Human Factors approach, a visualisation for topics that you may want to explore in further detail and practical, evidence-based tools that you can use immediately.
Topics covered include team communication, decision making, situational awareness, cognitive limitations and systems thinking.
Who is this course suitable for?
All members of veterinary teams, both clinical and non-clinical. There is great benefit for a whole team having an understanding for Human Factors fundamentals.
Service classification:
Practices & teams, corporate organisations
Course length:
60 minutes (online)
Course Testimonials
Lacey Pitcher
“Just wanted to check in and say thank you and congratulations.
As a team, VetLed pulled off a brilliantly inspiring conference with a real sense of not only community but a movement for change.”
Lacey Pitcher
“Just wanted to check in and say thank you and congratulations.
As a team, VetLed pulled off a brilliantly inspiring conference with a real sense of not only community but a movement for change.”
Liz Law-Bartle
All the talks I watched on Thursday were amazing, but I especially enjoyed the importance of non-clinical skills development in university and EMS. It was really refreshing and empowering to watch these incredibly inspirational women speak about their journeys to get to where they are now. It was truly eye-opening and awe-inspiring.
Liz Law-Bartle
All the talks I watched on Thursday were amazing, but I especially enjoyed the importance of non-clinical skills development in university and EMS. It was really refreshing and empowering to watch these incredibly inspirational women speak about their journeys to get to where they are now. It was truly eye-opening and awe-inspiring.
Amy Martin
Wow, what a conversation starter!
The VetLed Civility training was very impactful really focusing in on how our behaviour towards each other affects patient care. VetLed presented theory and hard-hitting stories but also left our team with a system of tackling incivility practice-wide. This course fitted the bill, Thank You!
Amy Martin
Wow, what a conversation starter!
The VetLed Civility training was very impactful really focusing in on how our behaviour towards each other affects patient care. VetLed presented theory and hard-hitting stories but also left our team with a system of tackling incivility practice-wide. This course fitted the bill, Thank You!
Prof. John Williams
An excellent programme…motivational and encouraging. I found the course and my co-delegates to be inspirational.
Prof. John Williams
An excellent programme…motivational and encouraging. I found the course and my co-delegates to be inspirational.
CVS new graduate
“The practical day was so helpful. Cat and Sara created an extremely safe environment and were so kind, patient and understanding. Everyone in my group commented on how they felt they could be completely open and share mistakes, silly questions etc.”
CVS new graduate
“The practical day was so helpful. Cat and Sara created an extremely safe environment and were so kind, patient and understanding. Everyone in my group commented on how they felt they could be completely open and share mistakes, silly questions etc.”
Dr. Iona Mackenzie
"The VetLed Leadership Programme has been an invaluable resource for our leadership team, helping us explore our individual strengths and challenges while aligning our leaders towards a common goal. From the first session, we noticed a difference in confidence with leadership decisions, using tools that prioritize people and foster a healthy and sustainable practice culture.
Their supportive and engaging course leaders provide real-life insight into veterinary practice and create an environment where the team feels encouraged to speak up in group sessions.
I would highly recommend VetLed for any team that understands the importance of their people and the team culture in creating success.”
Dr. Iona Mackenzie
"The VetLed Leadership Programme has been an invaluable resource for our leadership team, helping us explore our individual strengths and challenges while aligning our leaders towards a common goal. From the first session, we noticed a difference in confidence with leadership decisions, using tools that prioritize people and foster a healthy and sustainable practice culture.
Their supportive and engaging course leaders provide real-life insight into veterinary practice and create an environment where the team feels encouraged to speak up in group sessions.
I would highly recommend VetLed for any team that understands the importance of their people and the team culture in creating success.”
Lucy Webb
‘I was hesitant about it being all virtual and how engaging it would feel, however the tech has been easy to navigate and I haven't had any issues. The networking session was run really well and I enjoyed the opportunity for discussion.‘
Lucy Webb
‘I was hesitant about it being all virtual and how engaging it would feel, however the tech has been easy to navigate and I haven't had any issues. The networking session was run really well and I enjoyed the opportunity for discussion.‘
Katie McCreary
“As with previous VetLed stuff it has given me more/renewed enthusiasm to take the Human Factors, QI, patient safety stuff and keep it going in the practice.”
Katie McCreary
“As with previous VetLed stuff it has given me more/renewed enthusiasm to take the Human Factors, QI, patient safety stuff and keep it going in the practice.”
Helena Wilkes
‘It’s amazing how the whole profession needs to come together to implement patient safety in all aspects of what we are doing.‘
Helena Wilkes
‘It’s amazing how the whole profession needs to come together to implement patient safety in all aspects of what we are doing.‘
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Rachel Clay
‘Excellent, inspiring topics and great to be able to bring colleagues from other independent practices to come on the journey with me.‘
Rachel Clay
‘Excellent, inspiring topics and great to be able to bring colleagues from other independent practices to come on the journey with me.‘
Hamish Rose
‘Brilliant session with Dan and Cat. Really engaging and very interesting.’
Hamish Rose
‘Brilliant session with Dan and Cat. Really engaging and very interesting.’
Alicia Roberts
‘Really good day to just practice some more scenarios and refresh knowledge after getting stuck into practice life!’
Alicia Roberts
‘Really good day to just practice some more scenarios and refresh knowledge after getting stuck into practice life!’
Emma Farrelly
“I just wanted to drop you both a note to say, thank you for the sessions you ran for us this and last week. The feedback from our teams has been overwhelmingly positive. The sessions were well delivered, engaging and very useful! It has definitely triggered a couple of other projects we would like to implement later in the year.”
Emma Farrelly
“I just wanted to drop you both a note to say, thank you for the sessions you ran for us this and last week. The feedback from our teams has been overwhelmingly positive. The sessions were well delivered, engaging and very useful! It has definitely triggered a couple of other projects we would like to implement later in the year.”
RVN Delegate
“This should be compulsory. Not only to our vets and nurses, but also, importantly, to our practice managers”
RVN Delegate
“This should be compulsory. Not only to our vets and nurses, but also, importantly, to our practice managers”
Online short
“Lightbulb moments”.
Online short
“Lightbulb moments”.
Sara Snopczynska
“So many big take home messages for me, especially the encouragement to get involved in any way to become part of the change.”
Sara Snopczynska
“So many big take home messages for me, especially the encouragement to get involved in any way to become part of the change.”
Eve Thomas
“Really interesting and stimulating, excited to bring things back to the team.”
Eve Thomas
“Really interesting and stimulating, excited to bring things back to the team.”
Recent Graduate
“Beyond my expectations, very interactive and well explained. Very helpful!”
Recent Graduate
“Beyond my expectations, very interactive and well explained. Very helpful!”
Ana Pereira
“I really loved it, really practical, hands on and useful for the future.”
Ana Pereira
“I really loved it, really practical, hands on and useful for the future.”
Practice Manager
“Training and understanding of how the brain works has encouraged people to be braver and speak out. Staff understand it is better to talk to each other rather than harbour resentment. There is now an overall improvement in tolerance and respect towards each other, particularly where there had been previous issues. People are more confident to suggest ideas and more willing to listen.”
Practice Manager
“Training and understanding of how the brain works has encouraged people to be braver and speak out. Staff understand it is better to talk to each other rather than harbour resentment. There is now an overall improvement in tolerance and respect towards each other, particularly where there had been previous issues. People are more confident to suggest ideas and more willing to listen.”
Head Of Nursing Services
“The team have become much more aware of how incivility can affect us and our performance and in general the team are more inclined to discuss this amongst themselves and some team members have grown in confidence to approach peers and deliver feedback when they have perceived someone to be uncivil.”
Head Of Nursing Services
“The team have become much more aware of how incivility can affect us and our performance and in general the team are more inclined to discuss this amongst themselves and some team members have grown in confidence to approach peers and deliver feedback when they have perceived someone to be uncivil.”
‘Being Human in Practice’
“Excellent teaching, good combination of information and group discussion in a safe environment”
‘Being Human in Practice’
“Excellent teaching, good combination of information and group discussion in a safe environment”
Liv Stockdale
“Brilliant presentation and speaker.”
Liv Stockdale
“Brilliant presentation and speaker.”
Lacey Pitcher
“Just wanted to check in and say thank you and congratulations.
As a team, VetLed pulled off a brilliantly inspiring conference with a real sense of not only community but a movement for change.”
Lacey Pitcher
“Just wanted to check in and say thank you and congratulations.
As a team, VetLed pulled off a brilliantly inspiring conference with a real sense of not only community but a movement for change.”
Liz Law-Bartle
All the talks I watched on Thursday were amazing, but I especially enjoyed the importance of non-clinical skills development in university and EMS. It was really refreshing and empowering to watch these incredibly inspirational women speak about their journeys to get to where they are now. It was truly eye-opening and awe-inspiring.
Liz Law-Bartle
All the talks I watched on Thursday were amazing, but I especially enjoyed the importance of non-clinical skills development in university and EMS. It was really refreshing and empowering to watch these incredibly inspirational women speak about their journeys to get to where they are now. It was truly eye-opening and awe-inspiring.
Amy Martin
Wow, what a conversation starter!
The VetLed Civility training was very impactful really focusing in on how our behaviour towards each other affects patient care. VetLed presented theory and hard-hitting stories but also left our team with a system of tackling incivility practice-wide. This course fitted the bill, Thank You!
Amy Martin
Wow, what a conversation starter!
The VetLed Civility training was very impactful really focusing in on how our behaviour towards each other affects patient care. VetLed presented theory and hard-hitting stories but also left our team with a system of tackling incivility practice-wide. This course fitted the bill, Thank You!
Prof. John Williams
An excellent programme…motivational and encouraging. I found the course and my co-delegates to be inspirational.
Prof. John Williams
An excellent programme…motivational and encouraging. I found the course and my co-delegates to be inspirational.
CVS new graduate
“The practical day was so helpful. Cat and Sara created an extremely safe environment and were so kind, patient and understanding. Everyone in my group commented on how they felt they could be completely open and share mistakes, silly questions etc.”
CVS new graduate
“The practical day was so helpful. Cat and Sara created an extremely safe environment and were so kind, patient and understanding. Everyone in my group commented on how they felt they could be completely open and share mistakes, silly questions etc.”
Dr. Iona Mackenzie
"The VetLed Leadership Programme has been an invaluable resource for our leadership team, helping us explore our individual strengths and challenges while aligning our leaders towards a common goal. From the first session, we noticed a difference in confidence with leadership decisions, using tools that prioritize people and foster a healthy and sustainable practice culture.
Their supportive and engaging course leaders provide real-life insight into veterinary practice and create an environment where the team feels encouraged to speak up in group sessions.
I would highly recommend VetLed for any team that understands the importance of their people and the team culture in creating success.”
Dr. Iona Mackenzie
"The VetLed Leadership Programme has been an invaluable resource for our leadership team, helping us explore our individual strengths and challenges while aligning our leaders towards a common goal. From the first session, we noticed a difference in confidence with leadership decisions, using tools that prioritize people and foster a healthy and sustainable practice culture.
Their supportive and engaging course leaders provide real-life insight into veterinary practice and create an environment where the team feels encouraged to speak up in group sessions.
I would highly recommend VetLed for any team that understands the importance of their people and the team culture in creating success.”
Lucy Webb
‘I was hesitant about it being all virtual and how engaging it would feel, however the tech has been easy to navigate and I haven't had any issues. The networking session was run really well and I enjoyed the opportunity for discussion.‘
Lucy Webb
‘I was hesitant about it being all virtual and how engaging it would feel, however the tech has been easy to navigate and I haven't had any issues. The networking session was run really well and I enjoyed the opportunity for discussion.‘
Katie McCreary
“As with previous VetLed stuff it has given me more/renewed enthusiasm to take the Human Factors, QI, patient safety stuff and keep it going in the practice.”
Katie McCreary
“As with previous VetLed stuff it has given me more/renewed enthusiasm to take the Human Factors, QI, patient safety stuff and keep it going in the practice.”
Helena Wilkes
‘It’s amazing how the whole profession needs to come together to implement patient safety in all aspects of what we are doing.‘
Helena Wilkes
‘It’s amazing how the whole profession needs to come together to implement patient safety in all aspects of what we are doing.‘
Rachel Clay
‘Excellent, inspiring topics and great to be able to bring colleagues from other independent practices to come on the journey with me.‘
Rachel Clay
‘Excellent, inspiring topics and great to be able to bring colleagues from other independent practices to come on the journey with me.‘
Hamish Rose
‘Brilliant session with Dan and Cat. Really engaging and very interesting.’
Hamish Rose
‘Brilliant session with Dan and Cat. Really engaging and very interesting.’
Alicia Roberts
‘Really good day to just practice some more scenarios and refresh knowledge after getting stuck into practice life!’
Alicia Roberts
‘Really good day to just practice some more scenarios and refresh knowledge after getting stuck into practice life!’
Emma Farrelly
“I just wanted to drop you both a note to say, thank you for the sessions you ran for us this and last week. The feedback from our teams has been overwhelmingly positive. The sessions were well delivered, engaging and very useful! It has definitely triggered a couple of other projects we would like to implement later in the year.”
Emma Farrelly
“I just wanted to drop you both a note to say, thank you for the sessions you ran for us this and last week. The feedback from our teams has been overwhelmingly positive. The sessions were well delivered, engaging and very useful! It has definitely triggered a couple of other projects we would like to implement later in the year.”
RVN Delegate
“This should be compulsory. Not only to our vets and nurses, but also, importantly, to our practice managers”
RVN Delegate
“This should be compulsory. Not only to our vets and nurses, but also, importantly, to our practice managers”
Online short
“Lightbulb moments”.
Online short
“Lightbulb moments”.
Sara Snopczynska
“So many big take home messages for me, especially the encouragement to get involved in any way to become part of the change.”
Sara Snopczynska
“So many big take home messages for me, especially the encouragement to get involved in any way to become part of the change.”
Eve Thomas
“Really interesting and stimulating, excited to bring things back to the team.”
Eve Thomas
“Really interesting and stimulating, excited to bring things back to the team.”
Recent Graduate
“Beyond my expectations, very interactive and well explained. Very helpful!”
Recent Graduate
“Beyond my expectations, very interactive and well explained. Very helpful!”
Ana Pereira
“I really loved it, really practical, hands on and useful for the future.”
Ana Pereira
“I really loved it, really practical, hands on and useful for the future.”
Practice Manager
“Training and understanding of how the brain works has encouraged people to be braver and speak out. Staff understand it is better to talk to each other rather than harbour resentment. There is now an overall improvement in tolerance and respect towards each other, particularly where there had been previous issues. People are more confident to suggest ideas and more willing to listen.”
Practice Manager
“Training and understanding of how the brain works has encouraged people to be braver and speak out. Staff understand it is better to talk to each other rather than harbour resentment. There is now an overall improvement in tolerance and respect towards each other, particularly where there had been previous issues. People are more confident to suggest ideas and more willing to listen.”
Head Of Nursing Services
“The team have become much more aware of how incivility can affect us and our performance and in general the team are more inclined to discuss this amongst themselves and some team members have grown in confidence to approach peers and deliver feedback when they have perceived someone to be uncivil.”
Head Of Nursing Services
“The team have become much more aware of how incivility can affect us and our performance and in general the team are more inclined to discuss this amongst themselves and some team members have grown in confidence to approach peers and deliver feedback when they have perceived someone to be uncivil.”
‘Being Human in Practice’
“Excellent teaching, good combination of information and group discussion in a safe environment”
‘Being Human in Practice’
“Excellent teaching, good combination of information and group discussion in a safe environment”
Liv Stockdale
“Brilliant presentation and speaker.”
Liv Stockdale
“Brilliant presentation and speaker.”
Liv Stockdale
“Brilliant presentation and speaker.”
Liv Stockdale
“Brilliant presentation and speaker.”
Head Of Nursing Services
“The team have become much more aware of how incivility can affect us and our performance and in general the team are more inclined to discuss this amongst themselves and some team members have grown in confidence to approach peers and deliver feedback when they have perceived someone to be uncivil.”
Head Of Nursing Services
“The team have become much more aware of how incivility can affect us and our performance and in general the team are more inclined to discuss this amongst themselves and some team members have grown in confidence to approach peers and deliver feedback when they have perceived someone to be uncivil.”
Ana Pereira
“I really loved it, really practical, hands on and useful for the future.”
Ana Pereira
“I really loved it, really practical, hands on and useful for the future.”
Sara Snopczynska
“So many big take home messages for me, especially the encouragement to get involved in any way to become part of the change.”
Sara Snopczynska
“So many big take home messages for me, especially the encouragement to get involved in any way to become part of the change.”
RVN Delegate
“This should be compulsory. Not only to our vets and nurses, but also, importantly, to our practice managers”
RVN Delegate
“This should be compulsory. Not only to our vets and nurses, but also, importantly, to our practice managers”
Hamish Rose
‘Brilliant session with Dan and Cat. Really engaging and very interesting.’
Hamish Rose
‘Brilliant session with Dan and Cat. Really engaging and very interesting.’
Helena Wilkes
‘It’s amazing how the whole profession needs to come together to implement patient safety in all aspects of what we are doing.‘
Helena Wilkes
‘It’s amazing how the whole profession needs to come together to implement patient safety in all aspects of what we are doing.‘
Katie McCreary
“As with previous VetLed stuff it has given me more/renewed enthusiasm to take the Human Factors, QI, patient safety stuff and keep it going in the practice.”
Katie McCreary
“As with previous VetLed stuff it has given me more/renewed enthusiasm to take the Human Factors, QI, patient safety stuff and keep it going in the practice.”
Dr. Iona Mackenzie
"The VetLed Leadership Programme has been an invaluable resource for our leadership team, helping us explore our individual strengths and challenges while aligning our leaders towards a common goal. From the first session, we noticed a difference in confidence with leadership decisions, using tools that prioritize people and foster a healthy and sustainable practice culture.
Their supportive and engaging course leaders provide real-life insight into veterinary practice and create an environment where the team feels encouraged to speak up in group sessions.
I would highly recommend VetLed for any team that understands the importance of their people and the team culture in creating success.”
Dr. Iona Mackenzie
"The VetLed Leadership Programme has been an invaluable resource for our leadership team, helping us explore our individual strengths and challenges while aligning our leaders towards a common goal. From the first session, we noticed a difference in confidence with leadership decisions, using tools that prioritize people and foster a healthy and sustainable practice culture.
Their supportive and engaging course leaders provide real-life insight into veterinary practice and create an environment where the team feels encouraged to speak up in group sessions.
I would highly recommend VetLed for any team that understands the importance of their people and the team culture in creating success.”
CVS new graduate
“The practical day was so helpful. Cat and Sara created an extremely safe environment and were so kind, patient and understanding. Everyone in my group commented on how they felt they could be completely open and share mistakes, silly questions etc.”
CVS new graduate
“The practical day was so helpful. Cat and Sara created an extremely safe environment and were so kind, patient and understanding. Everyone in my group commented on how they felt they could be completely open and share mistakes, silly questions etc.”
Prof. John Williams
An excellent programme…motivational and encouraging. I found the course and my co-delegates to be inspirational.
Prof. John Williams
An excellent programme…motivational and encouraging. I found the course and my co-delegates to be inspirational.
Liz Law-Bartle
All the talks I watched on Thursday were amazing, but I especially enjoyed the importance of non-clinical skills development in university and EMS. It was really refreshing and empowering to watch these incredibly inspirational women speak about their journeys to get to where they are now. It was truly eye-opening and awe-inspiring.
Liz Law-Bartle
All the talks I watched on Thursday were amazing, but I especially enjoyed the importance of non-clinical skills development in university and EMS. It was really refreshing and empowering to watch these incredibly inspirational women speak about their journeys to get to where they are now. It was truly eye-opening and awe-inspiring.
‘Being Human in Practice’
“Excellent teaching, good combination of information and group discussion in a safe environment”
‘Being Human in Practice’
“Excellent teaching, good combination of information and group discussion in a safe environment”
Practice Manager
“Training and understanding of how the brain works has encouraged people to be braver and speak out. Staff understand it is better to talk to each other rather than harbour resentment. There is now an overall improvement in tolerance and respect towards each other, particularly where there had been previous issues. People are more confident to suggest ideas and more willing to listen.”
Practice Manager
“Training and understanding of how the brain works has encouraged people to be braver and speak out. Staff understand it is better to talk to each other rather than harbour resentment. There is now an overall improvement in tolerance and respect towards each other, particularly where there had been previous issues. People are more confident to suggest ideas and more willing to listen.”
Recent Graduate
“Beyond my expectations, very interactive and well explained. Very helpful!”
Recent Graduate
“Beyond my expectations, very interactive and well explained. Very helpful!”
Eve Thomas
“Really interesting and stimulating, excited to bring things back to the team.”
Eve Thomas
“Really interesting and stimulating, excited to bring things back to the team.”
Online short
“Lightbulb moments”.
Online short
“Lightbulb moments”.
Emma Farrelly
“I just wanted to drop you both a note to say, thank you for the sessions you ran for us this and last week. The feedback from our teams has been overwhelmingly positive. The sessions were well delivered, engaging and very useful! It has definitely triggered a couple of other projects we would like to implement later in the year.”
Emma Farrelly
“I just wanted to drop you both a note to say, thank you for the sessions you ran for us this and last week. The feedback from our teams has been overwhelmingly positive. The sessions were well delivered, engaging and very useful! It has definitely triggered a couple of other projects we would like to implement later in the year.”
Alicia Roberts
‘Really good day to just practice some more scenarios and refresh knowledge after getting stuck into practice life!’
Alicia Roberts
‘Really good day to just practice some more scenarios and refresh knowledge after getting stuck into practice life!’
Lucy Webb
‘I was hesitant about it being all virtual and how engaging it would feel, however the tech has been easy to navigate and I haven't had any issues. The networking session was run really well and I enjoyed the opportunity for discussion.‘
Lucy Webb
‘I was hesitant about it being all virtual and how engaging it would feel, however the tech has been easy to navigate and I haven't had any issues. The networking session was run really well and I enjoyed the opportunity for discussion.‘
Rachel Clay
‘Excellent, inspiring topics and great to be able to bring colleagues from other independent practices to come on the journey with me.‘
Rachel Clay
‘Excellent, inspiring topics and great to be able to bring colleagues from other independent practices to come on the journey with me.‘
Amy Martin
Wow, what a conversation starter!
The VetLed Civility training was very impactful really focusing in on how our behaviour towards each other affects patient care. VetLed presented theory and hard-hitting stories but also left our team with a system of tackling incivility practice-wide. This course fitted the bill, Thank You!
Amy Martin
Wow, what a conversation starter!
The VetLed Civility training was very impactful really focusing in on how our behaviour towards each other affects patient care. VetLed presented theory and hard-hitting stories but also left our team with a system of tackling incivility practice-wide. This course fitted the bill, Thank You!
Lacey Pitcher
“Just wanted to check in and say thank you and congratulations.
As a team, VetLed pulled off a brilliantly inspiring conference with a real sense of not only community but a movement for change.”
Lacey Pitcher
“Just wanted to check in and say thank you and congratulations.
As a team, VetLed pulled off a brilliantly inspiring conference with a real sense of not only community but a movement for change.”
Trainers
Dan Tipney
Dr. Sara Jackson
Dr. Duana McBride
Becky Jones
FAQs
