Practice Observations
Expert observation to enhance veterinary team communication, patient safety and collaboration.
Overview:
Our Practice Observation Days allow veterinary teams and leaders to gain expert insights into the reality of daily work in their practice.
Practice Observations help you to develop and maintain a safer, more efficient, and more cohesive working environment, improving team performance and standard of patient care.
A VetLed Human Factors expert will spend the day discreetly observing key areas such as communication, teamwork, decision-making, patient safety processes, and workload management.
Our approach is non-clinical and non-judgmental, focusing on systems improvement rather than individual performance. Team members are briefed beforehand, and we ensure a supportive environment for learning and reflection. Where appropriate, we will facilitate real-time debriefs with leaders to explore key findings.
Following the visit, you’ll receive a detailed report highlighting strengths, areas for improvement, and practical recommendations to enhance efficiency, collaboration, and patient care. This includes praise points to celebrate team excellence in specific areas.
Which members of practice teams are involved?
We want to observe a “normal” day in your practice. We encourage you to book a day when the majority of your team are in work, but there is no need to change anything to facilitate our presence. Where we spend our time and the specific areas of focus are agreed with practice leaders prior to each visit.
Service classification:
Practices & teams, corporate organisations
Length and structure:
- 1 day initial observation
- Detailed written report provided within approximately two weeks of our visit
- Follow-up call to discuss action points and next steps
Heading
Course Testimonials
CVS new graduate
“The practical day was so helpful. Cat and Sara created an extremely safe environment and were so kind, patient and understanding. Everyone in my group commented on how they felt they could be completely open and share mistakes, silly questions etc.”
CVS new graduate
“The practical day was so helpful. Cat and Sara created an extremely safe environment and were so kind, patient and understanding. Everyone in my group commented on how they felt they could be completely open and share mistakes, silly questions etc.”
Stuart McMorrow
“We worked with VetLed for an intensive, and brilliant, year. They created a bespoke programme for our practice after chatting through where we were and where we wanted to be. To say it was helpful is a massive understatement! They know what they are talking about and the observation days they conducted gave us massive insight into areas we had not seen we could improve on. I can't recommend their help and support enough!”
Stuart McMorrow
“We worked with VetLed for an intensive, and brilliant, year. They created a bespoke programme for our practice after chatting through where we were and where we wanted to be. To say it was helpful is a massive understatement! They know what they are talking about and the observation days they conducted gave us massive insight into areas we had not seen we could improve on. I can't recommend their help and support enough!”
Helena Wilkes
‘It’s amazing how the whole profession needs to come together to implement patient safety in all aspects of what we are doing.‘
Helena Wilkes
‘It’s amazing how the whole profession needs to come together to implement patient safety in all aspects of what we are doing.‘
Emma Elliott
“Great delivery. I feel that I've learnt a lot that I can take back and apply to my work!”
Emma Elliott
“Great delivery. I feel that I've learnt a lot that I can take back and apply to my work!”
Emma Farrelly
“I just wanted to drop you both a note to say, thank you for the sessions you ran for us this and last week. The feedback from our teams has been overwhelmingly positive. The sessions were well delivered, engaging and very useful! It has definitely triggered a couple of other projects we would like to implement later in the year.”
Emma Farrelly
“I just wanted to drop you both a note to say, thank you for the sessions you ran for us this and last week. The feedback from our teams has been overwhelmingly positive. The sessions were well delivered, engaging and very useful! It has definitely triggered a couple of other projects we would like to implement later in the year.”
Lacey Quinn Daniels
“Just wanted to check in and say thank you and congratulations! VetLed pulled off another brilliantly inspiring conference with a real sense of not only community but a movement for change.”
Lacey Quinn Daniels
“Just wanted to check in and say thank you and congratulations! VetLed pulled off another brilliantly inspiring conference with a real sense of not only community but a movement for change.”
Head Of Nursing Services
“The team have become much more aware of how incivility can affect us and our performance and in general the team are more inclined to discuss this amongst themselves and some team members have grown in confidence to approach peers and deliver feedback when they have perceived someone to be uncivil.”
Head Of Nursing Services
“The team have become much more aware of how incivility can affect us and our performance and in general the team are more inclined to discuss this amongst themselves and some team members have grown in confidence to approach peers and deliver feedback when they have perceived someone to be uncivil.”
Stuart McMorrow
VetLed know what they are talking about! The observation days they conducted gave us massive insight into areas we had not seen we could improve on. I can't recommend their help and support enough!
Stuart McMorrow
VetLed know what they are talking about! The observation days they conducted gave us massive insight into areas we had not seen we could improve on. I can't recommend their help and support enough!
CVS new graduate
“The practical day was so helpful. Cat and Sara created an extremely safe environment and were so kind, patient and understanding. Everyone in my group commented on how they felt they could be completely open and share mistakes, silly questions etc.”
CVS new graduate
“The practical day was so helpful. Cat and Sara created an extremely safe environment and were so kind, patient and understanding. Everyone in my group commented on how they felt they could be completely open and share mistakes, silly questions etc.”
Stuart McMorrow
“We worked with VetLed for an intensive, and brilliant, year. They created a bespoke programme for our practice after chatting through where we were and where we wanted to be. To say it was helpful is a massive understatement! They know what they are talking about and the observation days they conducted gave us massive insight into areas we had not seen we could improve on. I can't recommend their help and support enough!”
Stuart McMorrow
“We worked with VetLed for an intensive, and brilliant, year. They created a bespoke programme for our practice after chatting through where we were and where we wanted to be. To say it was helpful is a massive understatement! They know what they are talking about and the observation days they conducted gave us massive insight into areas we had not seen we could improve on. I can't recommend their help and support enough!”
Helena Wilkes
‘It’s amazing how the whole profession needs to come together to implement patient safety in all aspects of what we are doing.‘
Helena Wilkes
‘It’s amazing how the whole profession needs to come together to implement patient safety in all aspects of what we are doing.‘
Emma Elliott
“Great delivery. I feel that I've learnt a lot that I can take back and apply to my work!”
Emma Elliott
“Great delivery. I feel that I've learnt a lot that I can take back and apply to my work!”
Emma Farrelly
“I just wanted to drop you both a note to say, thank you for the sessions you ran for us this and last week. The feedback from our teams has been overwhelmingly positive. The sessions were well delivered, engaging and very useful! It has definitely triggered a couple of other projects we would like to implement later in the year.”
Emma Farrelly
“I just wanted to drop you both a note to say, thank you for the sessions you ran for us this and last week. The feedback from our teams has been overwhelmingly positive. The sessions were well delivered, engaging and very useful! It has definitely triggered a couple of other projects we would like to implement later in the year.”
Lacey Quinn Daniels
“Just wanted to check in and say thank you and congratulations! VetLed pulled off another brilliantly inspiring conference with a real sense of not only community but a movement for change.”
Lacey Quinn Daniels
“Just wanted to check in and say thank you and congratulations! VetLed pulled off another brilliantly inspiring conference with a real sense of not only community but a movement for change.”
Head Of Nursing Services
“The team have become much more aware of how incivility can affect us and our performance and in general the team are more inclined to discuss this amongst themselves and some team members have grown in confidence to approach peers and deliver feedback when they have perceived someone to be uncivil.”
Head Of Nursing Services
“The team have become much more aware of how incivility can affect us and our performance and in general the team are more inclined to discuss this amongst themselves and some team members have grown in confidence to approach peers and deliver feedback when they have perceived someone to be uncivil.”
Stuart McMorrow
VetLed know what they are talking about! The observation days they conducted gave us massive insight into areas we had not seen we could improve on. I can't recommend their help and support enough!
Stuart McMorrow
VetLed know what they are talking about! The observation days they conducted gave us massive insight into areas we had not seen we could improve on. I can't recommend their help and support enough!
Head Of Nursing Services
“The team have become much more aware of how incivility can affect us and our performance and in general the team are more inclined to discuss this amongst themselves and some team members have grown in confidence to approach peers and deliver feedback when they have perceived someone to be uncivil.”
Head Of Nursing Services
“The team have become much more aware of how incivility can affect us and our performance and in general the team are more inclined to discuss this amongst themselves and some team members have grown in confidence to approach peers and deliver feedback when they have perceived someone to be uncivil.”
Lacey Quinn Daniels
“Just wanted to check in and say thank you and congratulations! VetLed pulled off another brilliantly inspiring conference with a real sense of not only community but a movement for change.”
Lacey Quinn Daniels
“Just wanted to check in and say thank you and congratulations! VetLed pulled off another brilliantly inspiring conference with a real sense of not only community but a movement for change.”
Emma Elliott
“Great delivery. I feel that I've learnt a lot that I can take back and apply to my work!”
Emma Elliott
“Great delivery. I feel that I've learnt a lot that I can take back and apply to my work!”
Helena Wilkes
‘It’s amazing how the whole profession needs to come together to implement patient safety in all aspects of what we are doing.‘
Helena Wilkes
‘It’s amazing how the whole profession needs to come together to implement patient safety in all aspects of what we are doing.‘
CVS new graduate
“The practical day was so helpful. Cat and Sara created an extremely safe environment and were so kind, patient and understanding. Everyone in my group commented on how they felt they could be completely open and share mistakes, silly questions etc.”
CVS new graduate
“The practical day was so helpful. Cat and Sara created an extremely safe environment and were so kind, patient and understanding. Everyone in my group commented on how they felt they could be completely open and share mistakes, silly questions etc.”
Emma Farrelly
“I just wanted to drop you both a note to say, thank you for the sessions you ran for us this and last week. The feedback from our teams has been overwhelmingly positive. The sessions were well delivered, engaging and very useful! It has definitely triggered a couple of other projects we would like to implement later in the year.”
Emma Farrelly
“I just wanted to drop you both a note to say, thank you for the sessions you ran for us this and last week. The feedback from our teams has been overwhelmingly positive. The sessions were well delivered, engaging and very useful! It has definitely triggered a couple of other projects we would like to implement later in the year.”
Stuart McMorrow
VetLed know what they are talking about! The observation days they conducted gave us massive insight into areas we had not seen we could improve on. I can't recommend their help and support enough!
Stuart McMorrow
VetLed know what they are talking about! The observation days they conducted gave us massive insight into areas we had not seen we could improve on. I can't recommend their help and support enough!
Stuart McMorrow
“We worked with VetLed for an intensive, and brilliant, year. They created a bespoke programme for our practice after chatting through where we were and where we wanted to be. To say it was helpful is a massive understatement! They know what they are talking about and the observation days they conducted gave us massive insight into areas we had not seen we could improve on. I can't recommend their help and support enough!”
Stuart McMorrow
“We worked with VetLed for an intensive, and brilliant, year. They created a bespoke programme for our practice after chatting through where we were and where we wanted to be. To say it was helpful is a massive understatement! They know what they are talking about and the observation days they conducted gave us massive insight into areas we had not seen we could improve on. I can't recommend their help and support enough!”
VetLed Team:
Dan Tipney
Jessica Woolrich
Dr. Megan Davis
Becky Jones
Louise Grieve
FAQs
