Bespoke Consultation
Expert Human Factors consultations to improve veterinary practice systems, safety and design.
Overview:
Sometimes it is hard to know where to begin. A bespoke consultation with our team can be the answer in a range of scenarios!
- A bespoke consultation with our expert team helps you identify key challenges, understand the big picture of your workplace and decide upon first steps for improvement.
We will help you understand the relationship between your people and their working environment. Challenges seen in veterinary practices often arise due to a mismatch between these areas.
Human Factors is often described as an understanding of ‘making it easy to do the right thing’ - a large part of which is the design of your processes and environment. Let us guide you in how to design for success!
- Following a practice observation day, some areas of recommendation may be new to you. A bespoke consultation can help you understand and integrate our recommendations smoothly.
Topics often discussed at these consultations are communication and patient safety tools such as clinical checklists, patient handovers, communication structures, medication safety processes and the use of quality improvement methodologies such as clinical audits.
- A bespoke consultation session is often helpful for leaders after attending one of our team workshops, eg Civility Saves Lives Programme. Leaders ask us “how do I make this ‘stick’?”. Let us help you sustain your team’s enthusiasm for the long run!
Who is this suitable for?
Our consultations are usually with individuals or small groups. They are suitable for anyone leading or developing the areas being discussed. This could be managers or those who have chosen to champion a particular area of improvement.
Service classification:
Practices & teams, corporate organisations
Length:
60 - 90 minutes per session
Course Testimonials
Joseph
‘Every professional needs this training, and retraining’
Joseph
‘Every professional needs this training, and retraining’
Lacey Pitcher
“Just wanted to check in and say thank you and congratulations.
As a team, VetLed pulled off a brilliantly inspiring conference with a real sense of not only community but a movement for change.”
Lacey Pitcher
“Just wanted to check in and say thank you and congratulations.
As a team, VetLed pulled off a brilliantly inspiring conference with a real sense of not only community but a movement for change.”
Amy Martin
Wow, what a conversation starter!
The VetLed Civility training was very impactful really focusing in on how our behaviour towards each other affects patient care. VetLed presented theory and hard-hitting stories but also left our team with a system of tackling incivility practice-wide. This course fitted the bill, Thank You!
Amy Martin
Wow, what a conversation starter!
The VetLed Civility training was very impactful really focusing in on how our behaviour towards each other affects patient care. VetLed presented theory and hard-hitting stories but also left our team with a system of tackling incivility practice-wide. This course fitted the bill, Thank You!
Prof. John Williams
An excellent programme…motivational and encouraging. I found the course and my co-delegates to be inspirational.
Prof. John Williams
An excellent programme…motivational and encouraging. I found the course and my co-delegates to be inspirational.
Jane King
'Dan's talk was fascinating and thought-provoking. It is so applicable to our work in the veterinary sector, both in terms of communication and Human Factors within our practices. Learning in these current times to be adaptive with all that is going on in the world around us is so important.'
Jane King
'Dan's talk was fascinating and thought-provoking. It is so applicable to our work in the veterinary sector, both in terms of communication and Human Factors within our practices. Learning in these current times to be adaptive with all that is going on in the world around us is so important.'
CVS new graduate
“The practical day was so helpful. Cat and Sara created an extremely safe environment and were so kind, patient and understanding. Everyone in my group commented on how they felt they could be completely open and share mistakes, silly questions etc.”
CVS new graduate
“The practical day was so helpful. Cat and Sara created an extremely safe environment and were so kind, patient and understanding. Everyone in my group commented on how they felt they could be completely open and share mistakes, silly questions etc.”
David Donovan
“The whole team found the Introduction to the Civility Programme extremely useful to ensure we all had the same understanding of the importance of civility in practice. We are looking forward to the next steps in the programme so that we have more tools and training for compassionate communication as a team.”
David Donovan
“The whole team found the Introduction to the Civility Programme extremely useful to ensure we all had the same understanding of the importance of civility in practice. We are looking forward to the next steps in the programme so that we have more tools and training for compassionate communication as a team.”
Catherine Oxtoby
‘Great atmosphere, collaboration and chat!’
Catherine Oxtoby
‘Great atmosphere, collaboration and chat!’
Lucy Webb
‘I was hesitant about it being all virtual and how engaging it would feel, however the tech has been easy to navigate and I haven't had any issues. The networking session was run really well and I enjoyed the opportunity for discussion.‘
Lucy Webb
‘I was hesitant about it being all virtual and how engaging it would feel, however the tech has been easy to navigate and I haven't had any issues. The networking session was run really well and I enjoyed the opportunity for discussion.‘
Katie McCreary
“As with previous VetLed stuff it has given me more/renewed enthusiasm to take the Human Factors, QI, patient safety stuff and keep it going in the practice.”
Katie McCreary
“As with previous VetLed stuff it has given me more/renewed enthusiasm to take the Human Factors, QI, patient safety stuff and keep it going in the practice.”
Stuart McMorrow
“We worked with VetLed for an intensive, and brilliant, year. They created a bespoke programme for our practice after chatting through where we were and where we wanted to be. To say it was helpful is a massive understatement! They know what they are talking about and the observation days they conducted gave us massive insight into areas we had not seen we could improve on. I can't recommend their help and support enough!”
Stuart McMorrow
“We worked with VetLed for an intensive, and brilliant, year. They created a bespoke programme for our practice after chatting through where we were and where we wanted to be. To say it was helpful is a massive understatement! They know what they are talking about and the observation days they conducted gave us massive insight into areas we had not seen we could improve on. I can't recommend their help and support enough!”
Vets4Pets Graduate
“I sometimes find content on topics like this can be delivered in a wishy-washy way... therefore I really enjoyed the practical examples of vet application and examples of research. Engaging and energetic, thank you!”
Vets4Pets Graduate
“I sometimes find content on topics like this can be delivered in a wishy-washy way... therefore I really enjoyed the practical examples of vet application and examples of research. Engaging and energetic, thank you!”
Helena Wilkes
‘It’s amazing how the whole profession needs to come together to implement patient safety in all aspects of what we are doing.‘
Helena Wilkes
‘It’s amazing how the whole profession needs to come together to implement patient safety in all aspects of what we are doing.‘
Samantha Van Der Struys
‘Really useful conversation. I feel like I’ve found my tribe!’
Samantha Van Der Struys
‘Really useful conversation. I feel like I’ve found my tribe!’
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Rachel Clay
‘Excellent, inspiring topics and great to be able to bring colleagues from other independent practices to come on the journey with me.‘
Rachel Clay
‘Excellent, inspiring topics and great to be able to bring colleagues from other independent practices to come on the journey with me.‘
Claire Hill
‘The networking sessions were super valuable to discuss and learn from each others experience of human factors in practice and the different approaches to situations. ‘
Claire Hill
‘The networking sessions were super valuable to discuss and learn from each others experience of human factors in practice and the different approaches to situations. ‘
Petra Agthe
‘Loved every moment. Every session was excellent and engaging. It was energising and encouraging to feel part of just a vibrant community creating change in the profession. Still lots of talks to go through on catch up! No real suggestions as everything was just great.’
Petra Agthe
‘Loved every moment. Every session was excellent and engaging. It was energising and encouraging to feel part of just a vibrant community creating change in the profession. Still lots of talks to go through on catch up! No real suggestions as everything was just great.’
Kelly Gordon
‘Amazing and inspiring as always, so many ideas and concepts to take away and take back. Came just at the right time for me when I've maybe been flagging a little professionally. You have all helped stoke that fire and reinvigorate my enthusiasm. Incredibly grateful for this community. Great few days, really enjoyed it, already excited about next year!’
Kelly Gordon
‘Amazing and inspiring as always, so many ideas and concepts to take away and take back. Came just at the right time for me when I've maybe been flagging a little professionally. You have all helped stoke that fire and reinvigorate my enthusiasm. Incredibly grateful for this community. Great few days, really enjoyed it, already excited about next year!’
Lizzie Pratt
‘Dan and Orly were very engaging and clearly care a lot about the subject. They were both very approachable and communicated incredibly well.’
Lizzie Pratt
‘Dan and Orly were very engaging and clearly care a lot about the subject. They were both very approachable and communicated incredibly well.’
Hamish Rose
‘Brilliant session with Dan and Cat. Really engaging and very interesting.’
Hamish Rose
‘Brilliant session with Dan and Cat. Really engaging and very interesting.’
Amelia Perring
‘Thoroughly enjoyed and very interesting! Important to take stock and consider communication and awareness! - thank you, Dan! ‘
Amelia Perring
‘Thoroughly enjoyed and very interesting! Important to take stock and consider communication and awareness! - thank you, Dan! ‘
Emma Elliott
“Great delivery. I feel that I've learnt a lot that I can take back and apply to my work!”
Emma Elliott
“Great delivery. I feel that I've learnt a lot that I can take back and apply to my work!”
Erin Burnett
‘Really brilliant!! Felt I was able to be open and honest. Was able to learn lots from Cat and Sara and the other new grads on the course.’
Erin Burnett
‘Really brilliant!! Felt I was able to be open and honest. Was able to learn lots from Cat and Sara and the other new grads on the course.’
Recent Graduate Vet
‘The practical day was so helpful. Cat and Sara created an extremely safe environment and were so kind, patient and understanding. Everyone in my group commented on how they felt they could be completely open and share mistakes, silly questions etc.’
Recent Graduate Vet
‘The practical day was so helpful. Cat and Sara created an extremely safe environment and were so kind, patient and understanding. Everyone in my group commented on how they felt they could be completely open and share mistakes, silly questions etc.’
Alicia Roberts
‘Really good day to just practice some more scenarios and refresh knowledge after getting stuck into practice life!’
Alicia Roberts
‘Really good day to just practice some more scenarios and refresh knowledge after getting stuck into practice life!’
Mark Evans
“In a busy multi-disciplinary referral hospital like ours, Human Factors plays a key role in team dynamics, staff wellbeing, and ultimately patient care. The support of VetLed has been invaluable in improving our knowledge in this area.
The VetLed team worked with colleagues from across the hospital over an extended period, using observations, frameworks, tools, and techniques that we can take forward on our Human Factors improvement journey.
We are grateful for the support of VetLed and would not hesitate to work with them again in the future.”
Mark Evans
“In a busy multi-disciplinary referral hospital like ours, Human Factors plays a key role in team dynamics, staff wellbeing, and ultimately patient care. The support of VetLed has been invaluable in improving our knowledge in this area.
The VetLed team worked with colleagues from across the hospital over an extended period, using observations, frameworks, tools, and techniques that we can take forward on our Human Factors improvement journey.
We are grateful for the support of VetLed and would not hesitate to work with them again in the future.”
Lacey Quinn Daniels
“Just wanted to check in and say thank you and congratulations! VetLed pulled off another brilliantly inspiring conference with a real sense of not only community but a movement for change.”
Lacey Quinn Daniels
“Just wanted to check in and say thank you and congratulations! VetLed pulled off another brilliantly inspiring conference with a real sense of not only community but a movement for change.”
Vet Delegate
“The most inspiring CPD I have done in 15 years.”
Vet Delegate
“The most inspiring CPD I have done in 15 years.”
RVN Delegate
“This should be compulsory. Not only to our vets and nurses, but also, importantly, to our practice managers”
RVN Delegate
“This should be compulsory. Not only to our vets and nurses, but also, importantly, to our practice managers”
Online short
“Lightbulb moments”.
Online short
“Lightbulb moments”.
Sara Snopczynska
“So many big take home messages for me, especially the encouragement to get involved in any way to become part of the change.”
Sara Snopczynska
“So many big take home messages for me, especially the encouragement to get involved in any way to become part of the change.”
Liv Stockdale
“Brilliant presentation and speaker.”
Liv Stockdale
“Brilliant presentation and speaker.”
Recent Graduate
“Beyond my expectations, very interactive and well explained. Very helpful!”
Recent Graduate
“Beyond my expectations, very interactive and well explained. Very helpful!”
Head Of Nursing Services
“The team have become much more aware of how incivility can affect us and our performance and in general the team are more inclined to discuss this amongst themselves and some team members have grown in confidence to approach peers and deliver feedback when they have perceived someone to be uncivil.”
Head Of Nursing Services
“The team have become much more aware of how incivility can affect us and our performance and in general the team are more inclined to discuss this amongst themselves and some team members have grown in confidence to approach peers and deliver feedback when they have perceived someone to be uncivil.”
‘Being Human in Practice’
“Excellent teaching, good combination of information and group discussion in a safe environment”
‘Being Human in Practice’
“Excellent teaching, good combination of information and group discussion in a safe environment”
Liv Stockdale
“Brilliant presentation and speaker.”
Liv Stockdale
“Brilliant presentation and speaker.”
Joseph
‘Every professional needs this training, and retraining’
Joseph
‘Every professional needs this training, and retraining’
Lacey Pitcher
“Just wanted to check in and say thank you and congratulations.
As a team, VetLed pulled off a brilliantly inspiring conference with a real sense of not only community but a movement for change.”
Lacey Pitcher
“Just wanted to check in and say thank you and congratulations.
As a team, VetLed pulled off a brilliantly inspiring conference with a real sense of not only community but a movement for change.”
Amy Martin
Wow, what a conversation starter!
The VetLed Civility training was very impactful really focusing in on how our behaviour towards each other affects patient care. VetLed presented theory and hard-hitting stories but also left our team with a system of tackling incivility practice-wide. This course fitted the bill, Thank You!
Amy Martin
Wow, what a conversation starter!
The VetLed Civility training was very impactful really focusing in on how our behaviour towards each other affects patient care. VetLed presented theory and hard-hitting stories but also left our team with a system of tackling incivility practice-wide. This course fitted the bill, Thank You!
Prof. John Williams
An excellent programme…motivational and encouraging. I found the course and my co-delegates to be inspirational.
Prof. John Williams
An excellent programme…motivational and encouraging. I found the course and my co-delegates to be inspirational.
Jane King
'Dan's talk was fascinating and thought-provoking. It is so applicable to our work in the veterinary sector, both in terms of communication and Human Factors within our practices. Learning in these current times to be adaptive with all that is going on in the world around us is so important.'
Jane King
'Dan's talk was fascinating and thought-provoking. It is so applicable to our work in the veterinary sector, both in terms of communication and Human Factors within our practices. Learning in these current times to be adaptive with all that is going on in the world around us is so important.'
CVS new graduate
“The practical day was so helpful. Cat and Sara created an extremely safe environment and were so kind, patient and understanding. Everyone in my group commented on how they felt they could be completely open and share mistakes, silly questions etc.”
CVS new graduate
“The practical day was so helpful. Cat and Sara created an extremely safe environment and were so kind, patient and understanding. Everyone in my group commented on how they felt they could be completely open and share mistakes, silly questions etc.”
David Donovan
“The whole team found the Introduction to the Civility Programme extremely useful to ensure we all had the same understanding of the importance of civility in practice. We are looking forward to the next steps in the programme so that we have more tools and training for compassionate communication as a team.”
David Donovan
“The whole team found the Introduction to the Civility Programme extremely useful to ensure we all had the same understanding of the importance of civility in practice. We are looking forward to the next steps in the programme so that we have more tools and training for compassionate communication as a team.”
Catherine Oxtoby
‘Great atmosphere, collaboration and chat!’
Catherine Oxtoby
‘Great atmosphere, collaboration and chat!’
Lucy Webb
‘I was hesitant about it being all virtual and how engaging it would feel, however the tech has been easy to navigate and I haven't had any issues. The networking session was run really well and I enjoyed the opportunity for discussion.‘
Lucy Webb
‘I was hesitant about it being all virtual and how engaging it would feel, however the tech has been easy to navigate and I haven't had any issues. The networking session was run really well and I enjoyed the opportunity for discussion.‘
Katie McCreary
“As with previous VetLed stuff it has given me more/renewed enthusiasm to take the Human Factors, QI, patient safety stuff and keep it going in the practice.”
Katie McCreary
“As with previous VetLed stuff it has given me more/renewed enthusiasm to take the Human Factors, QI, patient safety stuff and keep it going in the practice.”
Stuart McMorrow
“We worked with VetLed for an intensive, and brilliant, year. They created a bespoke programme for our practice after chatting through where we were and where we wanted to be. To say it was helpful is a massive understatement! They know what they are talking about and the observation days they conducted gave us massive insight into areas we had not seen we could improve on. I can't recommend their help and support enough!”
Stuart McMorrow
“We worked with VetLed for an intensive, and brilliant, year. They created a bespoke programme for our practice after chatting through where we were and where we wanted to be. To say it was helpful is a massive understatement! They know what they are talking about and the observation days they conducted gave us massive insight into areas we had not seen we could improve on. I can't recommend their help and support enough!”
Vets4Pets Graduate
“I sometimes find content on topics like this can be delivered in a wishy-washy way... therefore I really enjoyed the practical examples of vet application and examples of research. Engaging and energetic, thank you!”
Vets4Pets Graduate
“I sometimes find content on topics like this can be delivered in a wishy-washy way... therefore I really enjoyed the practical examples of vet application and examples of research. Engaging and energetic, thank you!”
Helena Wilkes
‘It’s amazing how the whole profession needs to come together to implement patient safety in all aspects of what we are doing.‘
Helena Wilkes
‘It’s amazing how the whole profession needs to come together to implement patient safety in all aspects of what we are doing.‘
Samantha Van Der Struys
‘Really useful conversation. I feel like I’ve found my tribe!’
Samantha Van Der Struys
‘Really useful conversation. I feel like I’ve found my tribe!’
Rachel Clay
‘Excellent, inspiring topics and great to be able to bring colleagues from other independent practices to come on the journey with me.‘
Rachel Clay
‘Excellent, inspiring topics and great to be able to bring colleagues from other independent practices to come on the journey with me.‘
Claire Hill
‘The networking sessions were super valuable to discuss and learn from each others experience of human factors in practice and the different approaches to situations. ‘
Claire Hill
‘The networking sessions were super valuable to discuss and learn from each others experience of human factors in practice and the different approaches to situations. ‘
Petra Agthe
‘Loved every moment. Every session was excellent and engaging. It was energising and encouraging to feel part of just a vibrant community creating change in the profession. Still lots of talks to go through on catch up! No real suggestions as everything was just great.’
Petra Agthe
‘Loved every moment. Every session was excellent and engaging. It was energising and encouraging to feel part of just a vibrant community creating change in the profession. Still lots of talks to go through on catch up! No real suggestions as everything was just great.’
Kelly Gordon
‘Amazing and inspiring as always, so many ideas and concepts to take away and take back. Came just at the right time for me when I've maybe been flagging a little professionally. You have all helped stoke that fire and reinvigorate my enthusiasm. Incredibly grateful for this community. Great few days, really enjoyed it, already excited about next year!’
Kelly Gordon
‘Amazing and inspiring as always, so many ideas and concepts to take away and take back. Came just at the right time for me when I've maybe been flagging a little professionally. You have all helped stoke that fire and reinvigorate my enthusiasm. Incredibly grateful for this community. Great few days, really enjoyed it, already excited about next year!’
Lizzie Pratt
‘Dan and Orly were very engaging and clearly care a lot about the subject. They were both very approachable and communicated incredibly well.’
Lizzie Pratt
‘Dan and Orly were very engaging and clearly care a lot about the subject. They were both very approachable and communicated incredibly well.’
Hamish Rose
‘Brilliant session with Dan and Cat. Really engaging and very interesting.’
Hamish Rose
‘Brilliant session with Dan and Cat. Really engaging and very interesting.’
Amelia Perring
‘Thoroughly enjoyed and very interesting! Important to take stock and consider communication and awareness! - thank you, Dan! ‘
Amelia Perring
‘Thoroughly enjoyed and very interesting! Important to take stock and consider communication and awareness! - thank you, Dan! ‘
Emma Elliott
“Great delivery. I feel that I've learnt a lot that I can take back and apply to my work!”
Emma Elliott
“Great delivery. I feel that I've learnt a lot that I can take back and apply to my work!”
Erin Burnett
‘Really brilliant!! Felt I was able to be open and honest. Was able to learn lots from Cat and Sara and the other new grads on the course.’
Erin Burnett
‘Really brilliant!! Felt I was able to be open and honest. Was able to learn lots from Cat and Sara and the other new grads on the course.’
Recent Graduate Vet
‘The practical day was so helpful. Cat and Sara created an extremely safe environment and were so kind, patient and understanding. Everyone in my group commented on how they felt they could be completely open and share mistakes, silly questions etc.’
Recent Graduate Vet
‘The practical day was so helpful. Cat and Sara created an extremely safe environment and were so kind, patient and understanding. Everyone in my group commented on how they felt they could be completely open and share mistakes, silly questions etc.’
Alicia Roberts
‘Really good day to just practice some more scenarios and refresh knowledge after getting stuck into practice life!’
Alicia Roberts
‘Really good day to just practice some more scenarios and refresh knowledge after getting stuck into practice life!’
Mark Evans
“In a busy multi-disciplinary referral hospital like ours, Human Factors plays a key role in team dynamics, staff wellbeing, and ultimately patient care. The support of VetLed has been invaluable in improving our knowledge in this area.
The VetLed team worked with colleagues from across the hospital over an extended period, using observations, frameworks, tools, and techniques that we can take forward on our Human Factors improvement journey.
We are grateful for the support of VetLed and would not hesitate to work with them again in the future.”
Mark Evans
“In a busy multi-disciplinary referral hospital like ours, Human Factors plays a key role in team dynamics, staff wellbeing, and ultimately patient care. The support of VetLed has been invaluable in improving our knowledge in this area.
The VetLed team worked with colleagues from across the hospital over an extended period, using observations, frameworks, tools, and techniques that we can take forward on our Human Factors improvement journey.
We are grateful for the support of VetLed and would not hesitate to work with them again in the future.”
Lacey Quinn Daniels
“Just wanted to check in and say thank you and congratulations! VetLed pulled off another brilliantly inspiring conference with a real sense of not only community but a movement for change.”
Lacey Quinn Daniels
“Just wanted to check in and say thank you and congratulations! VetLed pulled off another brilliantly inspiring conference with a real sense of not only community but a movement for change.”
Vet Delegate
“The most inspiring CPD I have done in 15 years.”
Vet Delegate
“The most inspiring CPD I have done in 15 years.”
RVN Delegate
“This should be compulsory. Not only to our vets and nurses, but also, importantly, to our practice managers”
RVN Delegate
“This should be compulsory. Not only to our vets and nurses, but also, importantly, to our practice managers”
Online short
“Lightbulb moments”.
Online short
“Lightbulb moments”.
Sara Snopczynska
“So many big take home messages for me, especially the encouragement to get involved in any way to become part of the change.”
Sara Snopczynska
“So many big take home messages for me, especially the encouragement to get involved in any way to become part of the change.”
Liv Stockdale
“Brilliant presentation and speaker.”
Liv Stockdale
“Brilliant presentation and speaker.”
Recent Graduate
“Beyond my expectations, very interactive and well explained. Very helpful!”
Recent Graduate
“Beyond my expectations, very interactive and well explained. Very helpful!”
Head Of Nursing Services
“The team have become much more aware of how incivility can affect us and our performance and in general the team are more inclined to discuss this amongst themselves and some team members have grown in confidence to approach peers and deliver feedback when they have perceived someone to be uncivil.”
Head Of Nursing Services
“The team have become much more aware of how incivility can affect us and our performance and in general the team are more inclined to discuss this amongst themselves and some team members have grown in confidence to approach peers and deliver feedback when they have perceived someone to be uncivil.”
‘Being Human in Practice’
“Excellent teaching, good combination of information and group discussion in a safe environment”
‘Being Human in Practice’
“Excellent teaching, good combination of information and group discussion in a safe environment”
Liv Stockdale
“Brilliant presentation and speaker.”
Liv Stockdale
“Brilliant presentation and speaker.”
Liv Stockdale
“Brilliant presentation and speaker.”
Liv Stockdale
“Brilliant presentation and speaker.”
Head Of Nursing Services
“The team have become much more aware of how incivility can affect us and our performance and in general the team are more inclined to discuss this amongst themselves and some team members have grown in confidence to approach peers and deliver feedback when they have perceived someone to be uncivil.”
Head Of Nursing Services
“The team have become much more aware of how incivility can affect us and our performance and in general the team are more inclined to discuss this amongst themselves and some team members have grown in confidence to approach peers and deliver feedback when they have perceived someone to be uncivil.”
Liv Stockdale
“Brilliant presentation and speaker.”
Liv Stockdale
“Brilliant presentation and speaker.”
Sara Snopczynska
“So many big take home messages for me, especially the encouragement to get involved in any way to become part of the change.”
Sara Snopczynska
“So many big take home messages for me, especially the encouragement to get involved in any way to become part of the change.”
RVN Delegate
“This should be compulsory. Not only to our vets and nurses, but also, importantly, to our practice managers”
RVN Delegate
“This should be compulsory. Not only to our vets and nurses, but also, importantly, to our practice managers”
Lacey Quinn Daniels
“Just wanted to check in and say thank you and congratulations! VetLed pulled off another brilliantly inspiring conference with a real sense of not only community but a movement for change.”
Lacey Quinn Daniels
“Just wanted to check in and say thank you and congratulations! VetLed pulled off another brilliantly inspiring conference with a real sense of not only community but a movement for change.”
Mark Evans
“In a busy multi-disciplinary referral hospital like ours, Human Factors plays a key role in team dynamics, staff wellbeing, and ultimately patient care. The support of VetLed has been invaluable in improving our knowledge in this area.
The VetLed team worked with colleagues from across the hospital over an extended period, using observations, frameworks, tools, and techniques that we can take forward on our Human Factors improvement journey.
We are grateful for the support of VetLed and would not hesitate to work with them again in the future.”
Mark Evans
“In a busy multi-disciplinary referral hospital like ours, Human Factors plays a key role in team dynamics, staff wellbeing, and ultimately patient care. The support of VetLed has been invaluable in improving our knowledge in this area.
The VetLed team worked with colleagues from across the hospital over an extended period, using observations, frameworks, tools, and techniques that we can take forward on our Human Factors improvement journey.
We are grateful for the support of VetLed and would not hesitate to work with them again in the future.”
Recent Graduate Vet
‘The practical day was so helpful. Cat and Sara created an extremely safe environment and were so kind, patient and understanding. Everyone in my group commented on how they felt they could be completely open and share mistakes, silly questions etc.’
Recent Graduate Vet
‘The practical day was so helpful. Cat and Sara created an extremely safe environment and were so kind, patient and understanding. Everyone in my group commented on how they felt they could be completely open and share mistakes, silly questions etc.’
Joseph
‘Every professional needs this training, and retraining’
Joseph
‘Every professional needs this training, and retraining’
Emma Elliott
“Great delivery. I feel that I've learnt a lot that I can take back and apply to my work!”
Emma Elliott
“Great delivery. I feel that I've learnt a lot that I can take back and apply to my work!”
Hamish Rose
‘Brilliant session with Dan and Cat. Really engaging and very interesting.’
Hamish Rose
‘Brilliant session with Dan and Cat. Really engaging and very interesting.’
Kelly Gordon
‘Amazing and inspiring as always, so many ideas and concepts to take away and take back. Came just at the right time for me when I've maybe been flagging a little professionally. You have all helped stoke that fire and reinvigorate my enthusiasm. Incredibly grateful for this community. Great few days, really enjoyed it, already excited about next year!’
Kelly Gordon
‘Amazing and inspiring as always, so many ideas and concepts to take away and take back. Came just at the right time for me when I've maybe been flagging a little professionally. You have all helped stoke that fire and reinvigorate my enthusiasm. Incredibly grateful for this community. Great few days, really enjoyed it, already excited about next year!’
Petra Agthe
‘Loved every moment. Every session was excellent and engaging. It was energising and encouraging to feel part of just a vibrant community creating change in the profession. Still lots of talks to go through on catch up! No real suggestions as everything was just great.’
Petra Agthe
‘Loved every moment. Every session was excellent and engaging. It was energising and encouraging to feel part of just a vibrant community creating change in the profession. Still lots of talks to go through on catch up! No real suggestions as everything was just great.’
Claire Hill
‘The networking sessions were super valuable to discuss and learn from each others experience of human factors in practice and the different approaches to situations. ‘
Claire Hill
‘The networking sessions were super valuable to discuss and learn from each others experience of human factors in practice and the different approaches to situations. ‘
Samantha Van Der Struys
‘Really useful conversation. I feel like I’ve found my tribe!’
Samantha Van Der Struys
‘Really useful conversation. I feel like I’ve found my tribe!’
Catherine Oxtoby
‘Great atmosphere, collaboration and chat!’
Catherine Oxtoby
‘Great atmosphere, collaboration and chat!’
Helena Wilkes
‘It’s amazing how the whole profession needs to come together to implement patient safety in all aspects of what we are doing.‘
Helena Wilkes
‘It’s amazing how the whole profession needs to come together to implement patient safety in all aspects of what we are doing.‘
Katie McCreary
“As with previous VetLed stuff it has given me more/renewed enthusiasm to take the Human Factors, QI, patient safety stuff and keep it going in the practice.”
Katie McCreary
“As with previous VetLed stuff it has given me more/renewed enthusiasm to take the Human Factors, QI, patient safety stuff and keep it going in the practice.”
CVS new graduate
“The practical day was so helpful. Cat and Sara created an extremely safe environment and were so kind, patient and understanding. Everyone in my group commented on how they felt they could be completely open and share mistakes, silly questions etc.”
CVS new graduate
“The practical day was so helpful. Cat and Sara created an extremely safe environment and were so kind, patient and understanding. Everyone in my group commented on how they felt they could be completely open and share mistakes, silly questions etc.”
Prof. John Williams
An excellent programme…motivational and encouraging. I found the course and my co-delegates to be inspirational.
Prof. John Williams
An excellent programme…motivational and encouraging. I found the course and my co-delegates to be inspirational.
‘Being Human in Practice’
“Excellent teaching, good combination of information and group discussion in a safe environment”
‘Being Human in Practice’
“Excellent teaching, good combination of information and group discussion in a safe environment”
Recent Graduate
“Beyond my expectations, very interactive and well explained. Very helpful!”
Recent Graduate
“Beyond my expectations, very interactive and well explained. Very helpful!”
Online short
“Lightbulb moments”.
Online short
“Lightbulb moments”.
Vet Delegate
“The most inspiring CPD I have done in 15 years.”
Vet Delegate
“The most inspiring CPD I have done in 15 years.”
Alicia Roberts
‘Really good day to just practice some more scenarios and refresh knowledge after getting stuck into practice life!’
Alicia Roberts
‘Really good day to just practice some more scenarios and refresh knowledge after getting stuck into practice life!’
Erin Burnett
‘Really brilliant!! Felt I was able to be open and honest. Was able to learn lots from Cat and Sara and the other new grads on the course.’
Erin Burnett
‘Really brilliant!! Felt I was able to be open and honest. Was able to learn lots from Cat and Sara and the other new grads on the course.’
Amelia Perring
‘Thoroughly enjoyed and very interesting! Important to take stock and consider communication and awareness! - thank you, Dan! ‘
Amelia Perring
‘Thoroughly enjoyed and very interesting! Important to take stock and consider communication and awareness! - thank you, Dan! ‘
Lizzie Pratt
‘Dan and Orly were very engaging and clearly care a lot about the subject. They were both very approachable and communicated incredibly well.’
Lizzie Pratt
‘Dan and Orly were very engaging and clearly care a lot about the subject. They were both very approachable and communicated incredibly well.’
Lucy Webb
‘I was hesitant about it being all virtual and how engaging it would feel, however the tech has been easy to navigate and I haven't had any issues. The networking session was run really well and I enjoyed the opportunity for discussion.‘
Lucy Webb
‘I was hesitant about it being all virtual and how engaging it would feel, however the tech has been easy to navigate and I haven't had any issues. The networking session was run really well and I enjoyed the opportunity for discussion.‘
Rachel Clay
‘Excellent, inspiring topics and great to be able to bring colleagues from other independent practices to come on the journey with me.‘
Rachel Clay
‘Excellent, inspiring topics and great to be able to bring colleagues from other independent practices to come on the journey with me.‘
Vets4Pets Graduate
“I sometimes find content on topics like this can be delivered in a wishy-washy way... therefore I really enjoyed the practical examples of vet application and examples of research. Engaging and energetic, thank you!”
Vets4Pets Graduate
“I sometimes find content on topics like this can be delivered in a wishy-washy way... therefore I really enjoyed the practical examples of vet application and examples of research. Engaging and energetic, thank you!”
Stuart McMorrow
“We worked with VetLed for an intensive, and brilliant, year. They created a bespoke programme for our practice after chatting through where we were and where we wanted to be. To say it was helpful is a massive understatement! They know what they are talking about and the observation days they conducted gave us massive insight into areas we had not seen we could improve on. I can't recommend their help and support enough!”
Stuart McMorrow
“We worked with VetLed for an intensive, and brilliant, year. They created a bespoke programme for our practice after chatting through where we were and where we wanted to be. To say it was helpful is a massive understatement! They know what they are talking about and the observation days they conducted gave us massive insight into areas we had not seen we could improve on. I can't recommend their help and support enough!”
David Donovan
“The whole team found the Introduction to the Civility Programme extremely useful to ensure we all had the same understanding of the importance of civility in practice. We are looking forward to the next steps in the programme so that we have more tools and training for compassionate communication as a team.”
David Donovan
“The whole team found the Introduction to the Civility Programme extremely useful to ensure we all had the same understanding of the importance of civility in practice. We are looking forward to the next steps in the programme so that we have more tools and training for compassionate communication as a team.”
Jane King
'Dan's talk was fascinating and thought-provoking. It is so applicable to our work in the veterinary sector, both in terms of communication and Human Factors within our practices. Learning in these current times to be adaptive with all that is going on in the world around us is so important.'
Jane King
'Dan's talk was fascinating and thought-provoking. It is so applicable to our work in the veterinary sector, both in terms of communication and Human Factors within our practices. Learning in these current times to be adaptive with all that is going on in the world around us is so important.'
Amy Martin
Wow, what a conversation starter!
The VetLed Civility training was very impactful really focusing in on how our behaviour towards each other affects patient care. VetLed presented theory and hard-hitting stories but also left our team with a system of tackling incivility practice-wide. This course fitted the bill, Thank You!
Amy Martin
Wow, what a conversation starter!
The VetLed Civility training was very impactful really focusing in on how our behaviour towards each other affects patient care. VetLed presented theory and hard-hitting stories but also left our team with a system of tackling incivility practice-wide. This course fitted the bill, Thank You!
Lacey Pitcher
“Just wanted to check in and say thank you and congratulations.
As a team, VetLed pulled off a brilliantly inspiring conference with a real sense of not only community but a movement for change.”
Lacey Pitcher
“Just wanted to check in and say thank you and congratulations.
As a team, VetLed pulled off a brilliantly inspiring conference with a real sense of not only community but a movement for change.”
VetLed team:
Dan Tipney
Dr. Duana McBride
Dr. Sara Jackson
Becky Jones
Dr. Megan Davis
FAQs
